Service Administrator - Manchester, United Kingdom - Capita

Capita

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Performs customer service activities and initiatives for limited number of products or clients.

Job title:

Service Administrator

Salary:
£

Start Date

We are currently recruiting for Full Time Flexible Advisors within our Manchester City Centre
office.
Capita plc is the UK's leading provider of business process management and professional support services.

Our office at Oxford Road in Manchester City Centre, provides contact centre and admin support for a well-known UK financial institution.

Our Flexible Advisors work in small teams receiving full training as well as ongoing support and development.

Our typical opening hours are 8am - 6pm from Mondays to Fridays 37.5 hours per week.

There are no weekend hours.

We want to attract and retain the best people we can and help them grow with us which is why our aim is for Capita to be an exceptional place to work.

We're constantly striving to ensure that our people are proud and happy to work here.

What you'll do
The job will involve both administration and phone work. You will answer calls from policyholders, financial advisors and other professionals who require information about our client's policies. Where needed, you could also be completing administration work that will arise from the call.

You will also be processing various administration tasks accurately and in a timely correspondence

You will review payments being made to customers and deal with death claims on the annuity policies. You will process new cases to pay an annuity. There will also be general admin duties such as printing, photocopying, and scanning.

What you'll need

Previous experience in a customer service role
A genuine passion for helping people
Confident communicator with a professional and friendly manner
Excellent listening skills and an ability to problem solve
A fast learner with an attention to detail
The ability to work under pressure and prioritise workload
Someone who is punctual and reliable

Benefits

A competitive basic salary (£ per annum)
23 days holiday
(rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

Our purpose is to create a better outcome for you

Interested in applying?
You do not need previous contact centre experience, however previous customer service experience is an advantage.

If you are a recent school, college or university leaver looking for your next career move, we'd love to hear from you.

Notes

Location:

Manchester
,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent