Visitor Services Assistant - Milton Keynes, United Kingdom - Bletchley Park

Bletchley Park

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description:

Job Title:
Visitor Services Assistant

Team:
Visitor Services

Reports to:
Visitor Services Supervisor/s

Reporting Staff:
None

Hours:
Nine days out of Fourteen per fortnight on a rolling rota, including every

other weekend

Main Purpose:
To welcome visitors on entry to Bletchley Park through admissions and coach arrival. To support
in our gift shop, multimedia station and Teleprinter Building film show area.

Person Specification:
The position requires the following skills, abilities and personal attributes:

Approachable, with good inter-personal and communication skills
Ability to work under pressure and with a smile
Good written and verbal skills
Good numeracy skills
Enthusiastic, adaptable, self-motivated and willing to learn new things
Ability to work on own initiative and as part of a team
Reliable, conscientious, honest and dependable
Courteous and helpful with a customer focussed outlook

The following experience or knowledge is essential:

Able to interpret the needs of others and offer assistance where appropriate
Able to solve problems and deal with complaints in a positive and diplomatic manner

The following skills are desirable, but not essential as full training will be given:

Experience working in a retail outlet, including customer service interaction
Experience in stock management
Experience in a tourist attraction or similar
First Aid at Work qualification
A knowledge of Bletchley Park and our history.

This is a uniformed post and a smart appearance is required.

V9

Key Responsibilities:

To perform your duties in a way which promotes and respects the Bletchley Park Trust

Mission statement

To develop an understanding of our Internal and External customers and treat all

visitors with respect and courtesy

To develop your knowledge of the Bletchley Park stories, site and visitor experience
To comply with all health and safety policies and procedure
To undertake any other duties as reasonably requested.

Admissions and Gift Shop:

To welcome visitors
To promote the Shop(s) and Museum to all visitors, in a professional and courteous

manner.

To operate an admissions or retail till point when requested, to follow till procedures

and customer service standards including:
a. Operating till points correctly and accurately
b. Handling cash and credit card payments in a secure and discrete manner
c. Processing and reconciling admission vouchers in accordance with

Bletchley Park procedures
d. Supplying all visitors with the information required for their visit and issuing

annual passes as necessary
e. Promoting and maximising Gift Aid recovery
f. Collecting details for our customer relationship management
g. Ensuring that data protection and GDPR are always adhered to
h. Upselling Visitor services and Bletchley Park products at admission and

retail points
i. Performing the end-of-day till cashing-up and reconciliation

To monitor levels of tickets, brochures, leaflets, till rolls, carrier bags and any other

relevant items and advise of the need for replenishment in a timely manner. To
replenish these stocks when necessary.

To ensure the serving areas, retail floor, stock room and office areas are kept clean

and tidy.

To replenish retail stock on the shop floor when necessary.
To complete deliveries as requested, following manual handling guidance.
Accurately checking of the stock received against the delivery note and reporting

any discrepancies or damaged stock to a Supervisor

To assist maintaining the standards and displays which create the visitor experience in

Block C

To assist in stock takes as directed.
To assist with the fulfilment of online and mail orders when requested including

dispatching of goods in a timely and professional manner.

To answer all queries directed to Admissions or the Shop(s), whether by customers,

colleagues or suppliers, in a courteous manner and direct the query to the Supervisor if
you are unable to answer satisfactorily.

Coaches:

Meet and greet coach visitors to Bletchley Park
To pass on parking information to the coach drivers
To record accurate numbers and information for each group
To answer any queries

V9

Multimedia Guides:

To service the Multi-media Guide (MMG) counter, including:
a. Promoting and issuing MMGs to visitors
b. Collecting MMGs being returned from visitors
c. Cleaning all MMG as per procedures
d. Ensuring all MMGs are charged and ready for use, or reporting any failures

to the Supervisors as appropriate
e. Monitoring ancillary MMG equipment and reporting problems and stock

requirements accordingly

Teleprinter Building: