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Customer Service Coordinator
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Senior Planning Coordinator - Manchester, United Kingdom - Metroline Ltd
Description
The compilation of efficient and effective Timetables and Schedules, that meet the requirements of the franchise and taking into account Safety, Reliability, Acceptability and Cost.
To liaise and negotiate with Depot Management Teams, Depot Trades Union concerning the implementation of the timetables and schedules.
To maintain a full knowledge of the computer-based schedules system used by the Company, and to be able to assist other members of the Team when necessary;To constantly improve driver / vehicle schedule efficiency and service punctuality.
To maintain a full knowledge of the franchise requirements relating to timetables to be operated and the performance regime.
To maintain a full knowledge of the Domestic Drivers Hours regulations (where different from the Company Scheduling Agreement) and European Drivers Hours Regulations;To maintain a full knowledge of the Company's operating area, particularly with regard to Depots and relief point locations;
To provide information / data regarding schedules as required;
To work with the Service Delivery team and Depot management to improve the service provide to passengers through improved reliability and maximising bonuses through the bonus regime
To work with the Service Delivery Team and Depot Management Team to introduce temporary schedules to minimise delays through long-term disruption such as road works.
To be prepared to undertake on-bus surveys from time to time as required;To undertake any general office-related duties from time to time as required.
Experience of using computer-based scheduling software.
Experience of Hastus Scheduling software desirable
Understanding of financial and costing procedures;
Knowledge of the Domestic Driving Hours Regulations.
Excellent written and spoken English with the ability to communicate clearly and at all levels.
Ability to collate and interpret statistical data.
38 hours per week, Monday to Friday
~ Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.