Product Support Executive - Birmingham, United Kingdom - RICS

RICS

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Product Support Executive - Training and Conference Products

Location:
Birmingham/Hybrid - Blend of office and home working

Job type:
Permanent

Job Purpose

As a Product Support Executive you will provide administrative support for the successful and effective delivery of RICS global B2C and B2B products.

Products will include training programmes and conferences (which form our Knowledge and Competence Subscriptions), and online information services to members.

Key Responsibilities

Collaborate across the Product Delivery Team to ensure we are realising efficiencies, evaluating our products and developing a cycle of continuous feedback and improvement
Support on the coordination and the effective delivery of an annual programme of commercial and noncommercial products
Responding to queries from customers globally and concisely and accurately log support request information, resolution and any followup within a timely manner
Oversee events/data input on CE ensuring product information alignment between CE and and ensuring all events are published within the agreed timescale
Maintain course pages within our Learner Management System (LMS)
Resolve licence access and password resets etc.
Handle refund requests and processing
Handle invoicing and purchase order processing

Customer data

Collaborate with internal teams to ensure customer details and accounts are accurate on CRM
Assist with speaker/trainer/author onboarding and longerterm management contracts, scheduling, payments, update reporting
Hosting digital products/events with our online delivery platforms
Arranging meetings as required and effective minute taking
With all processes, work to an established service level agreement and achieve company set KPIs
Effective and collaborative relationship building with both internal and external stakeholders
Quality Assurance ensuring consistent delivery throughout the team

Experience / Skills Required

Strong experience in product administration and customer support
A background in training, events and conferences is preferred
Culturally aware with the ability to operate effectively in a global role and work with teams from diverse cultural backgrounds and expertise
Highly organised and methodical approach with experience of working in a fastpaced constantly changing environment
Ability to prioritise workload
Working collaboratively with colleagues in a matrix environment
Customer focused, with the ability to build effective and trusted working relationships
Good interpersonal and communication skills, confident with all stakeholders
Some IT based skills would be an advantage, such as working with a Learner Management System, CE, Jadu.

Who Are We?

As a globally recognised professional body, everything we do is designed to effect positive change in the built and natural environments.

Through our respected global standards, leading professional progression and our trusted data and insight, we promote and enforce the highest professional standards in the development and management of land, real estate, construction and infrastructure.

Our work with others provides a foundation for confident markets, pioneers better places to live and work and is a force for positive social impact.

With over 134,000 highly qualified trainees and professionals, and offices in every significant financial market, we are ideally placed to influence policy and embed our standards within local marketplaces in order to protect consumers and businesses.

In doing so, we can innovate and progress the development of spaces and places so they are fit for future generations, in addition to the challenges faced in the present.

Benefits