Real Time Analyst - Birmingham, United Kingdom - Customer Management Resourcing

Customer Management Resourcing

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Real Time Analyst

Location:
Hybrid Working - Birmingham Based

(5 days office based for 1st 6 months, then 2 days per week office based/ 3 days home working)

Salary £23,000 to £26,000

Shifts Monday to Friday, 09:00X18:00

Start Date TBC

Skills Required:

Experience in a data analysis related role.
Experience of Scheduling/Rotas.
Experience of Excel.
Ability to understand and interpret large data sets to help drive performance and operational insight.
Attention to detail with an ability to maintain this when working under pressure.
Excellent planning and organizational skills, with the ability to manage and adapt to a demanding and varied workload.

Nice to have:

Experience in multichannel contact centre environment.

What you will do:

Maximize contact centre performance through optimization of scheduled activities.
Using forecasting tools to develop projected future contact activity, alongside daily, weekly, monthly and annual trends.
Provide consistent communication between the Head of Reservations, Team Managers and Senior Stakeholders.
Plan and schedule coaching sessions, meetings, training and any special events based on business requirements.
Work as part of a team to create and generate detailed schedules based on forecasted staffing requirements.
Honest, open, and trustworthy
Focused and determined
You LOVE Travel

Benefits:

Competitive compensation including equity in the company.
Generous vacation days so you can rest and recharge.
Health perks such as private healthcare or gym allowance depending on your location.
Flexibility to work from home some days.
Unforgettable events including travel to one of our hubs.
Udemy for business account to continue your development.
Mental health support tool for your wellbeing.
Exponential growth opportunities.

Real Time Analyst / Scheduling / Planning / Forecasting / Call Centre / Contact Centre / SAAS.