London Markets Controller - Newcastle upon Tyne, United Kingdom - Charles Taylor

Charles Taylor
Charles Taylor
Verified Company
Newcastle upon Tyne, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:


Reference
667752


Salary
£/annum


Job Location:


  • United Kingdom
  • England
  • North East England
  • Tyne and Wear
  • Newcastle upon Tyne

Job Type
Permanent


Posted
09 May 2023


Background

  • Charles Taylor is a leading global provider of professional services and technology solutions to the insurance industry. We are a profitable, growing organisation that is highly regarded in the insurance industry, employing some of the industry's 'best in class' professionals and technical experts. Our services and solutions support every stage of the insurance lifecycle and every aspect of the insurance operating model, across all major commercial insurance lines as well as technical areas of personal insurance. We serve a diversified bluechip international customer base that includes national and international insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds.

Charles Taylor is PE-backed, following a majority investment by Lovell Minnick Partners in January 2020, and has strong ambitions for organic and acquisition-led growth.


Our delivery of high quality, tailored services and solutions to our clients is backed by our core values of support, excellence in people, client partnership, quality of work, entrepreneurship and positive change.

We look for employees who exemplify these values to join us and help drive our growth.


The Role

Key Responsibilities

  • Responsible for a portfolio of debtors predominantly with insurance and reinsurance companies. Responsible for ensuring all overdue debts/accounts are followed up to achieve cash collections targets, and reduce debtor days (Days Sales Outstanding
  • DSOs).
  • Managing the reduction of the receivables ledger(s) by chasing overdue debts, resolving queries to clear debts by Reviewing Slips predominately understanding Aviation Class of business.
  • Fee processing including CLASS/ECF
  • Updating Fee Reserves
  • Collating market information
  • Assisting in the collection of open market fee invoices
  • Liaising with Accounts department in relation Technical accounting issues
  • Assist in the set up and processing of fee funds
  • Liaising with Brokers
  • Promptly investigating and resolving aged debt and collecting against outstanding aged debt.
  • Building effective internal and external professional relationships i.e. with adjusters within the business internally and with clients contacts to improve the collection of fees.
  • Deploying escalation tools/procedures to influence a positive outcome, while maintaining effective, professional relationships with our clients at all times
  • Maintaining accurate and up to date records/status on our core systems.
  • Ensuring compliance with CTA procedures and controls

Required Skills:


  • Personally driven to resolve queries and to take ownership until the query is resolved and paid
  • A selfstarter, able to demonstrate strong organization skills, and able to prioritize workload effectively to deliver against key targets and core objectives/KPIs
  • Excellent written and verbal communication skills, demonstrating confidence and persistence
  • Ability to listen to customers, show empathy and negotiate solutions
  • Analytical skills using MS Office and in particular, Excel skills and use of Power BI, should be intermediate/advanced.
  • Able to remain calm under pressure
  • Strong analytical skills and an eye for detail, working with large data sets.

Experience & Qualifications

  • At least 5 years' experience as a credit controller in an Insurance, financial services or professional services organisation is essential, evidenced by a track record of delivering and exceeding targets in a similar role/environment.
  • A track record of building relationships and able to influence positive outcomes with internal and external clients is essential.
  • More than just a debt collector, someone who builds strong relationships with customers and creates a rapport built on trust and mutual respect. To be successful in this role, you must be authoritative, knowledgeable and calm.

Why join Charles Taylor?


We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work.

We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business.

We are very committed to ensuring our people are given continuous learning and development.

As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.


Equal Opportunity EmployerOur external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to
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