Service Advisor - Dungannon, United Kingdom - Axis Recruitment Services

Axis Recruitment Services

Verified Company

Dungannon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

AUTOMOTIVE SERVICE ADVISOR
An experienced automotive Service Advisor is now required by my client, a quality dealership in Dungannon.

The successful Service Advisor will possess a number of years experience within a similar dealer environment.

The Service Advisor will be able to demonstrate the highest levels of customer service as well as a developed sales ability.

Experience with Kerridge system is a distinct advantage.

Key Objectives:

Maximise service profitability through the use of professional sales techniques.
Sell additional products, services and repair works in a professional manner.
Maximise customer awareness of all available retailer services.
Ensure customer awareness of all products and services available.
Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repair.
Maintain effective liaison with sales, parts, and workshop teams.
Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
Ensure highest level of customer care and satisfaction at all times.
Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
Proactively contact customers to update them on progress of work.
Notify customers promptly of completion of work.
Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed.
Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
Maintain excellent standards of departmental administration.
Initiate job documentation and maintain customer records and followup systems.
Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
Help retailer to achieve industryleading standards of process efficiency.
Ensure workshop time is fully utilised when taking future bookings.
Calculate accurate charges for all parts, labour and service repairs and provide customer estimates according to company policy on schedules, time, and pricing.
Promptly prepare and present invoices following completion of work, ensuring all work has been carried out as detailed and charged for and obtain payment in line with company procedures.
Receive and register payments for work carried out and ensure that the correct company procedures are adopted for verification of payment, handling, transferring and depositing cash for the service department (if applicable)
Ensure compliance to all health and safety / environmental / company policies.
Undertake other tasks and responsibilities as requested by the Service Manager

Essential Criteria:

Previous experience within a busy service environment, or comparable role
Excellent customer service skills, with a polite and professional manner
Strong work ethic and good time management
Excellent organisational skills and attention to detail
IT literate: with the ability to learn new systems.
Proven experience of providing a full customer service offering

Desirable Criteria:

Working knowledge of Kerridge Dealer Management System

Hours of work:

Monday to Friday 08:30 17:30

Salary
- £21, £25,000.00 per annum

Bonus earning opportunities.
Company Pension Scheme
30 days holiday inc. stats increasing with long service.
Manufacturer training and development programme
Permanent, fulltime employment

Axis Recruitment is an employment agency recruiting on behalf of our client.

Job Types:
Full-time, Permanent

Salary:
£21,000.00-£25,000.00 per year

Benefits: