Duty Team Manager - Liverpool, United Kingdom - Reed Legal

Reed Legal

Verified Company

Liverpool, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REED Legal are working with one of the UK's leading providers of insurance and legal services who have built a reputation for an ethical approach to personal injury litigation.

Their workforce delivers a professional but personable service to their clients,and they have fostered a culture built on this ethos which makes for an enjoyable place to work.

To assist the Multi Track Team Manager in managing the Multi Track team on a day-to-day basis; To manage, monitor and motivate team performance.

To manage a team court diary ensuring all relevant hearings are attended and directions are complied with To provide technical support within the team as and when required;To continue to handle a case load of Multi Track, Fast Track or Complex mattersensuring personal targets are hit.

Responsibilities:

Run own case load.
Manage team performance in line with business and team objectives, be accountable for their financial performance and delivery against the agreed targets
Conduct regular, documented 121 meetings, and quarterly reviews within the team
To ensure that the teams are achieving the right outcome for clients, maximising claims, and moving as many cases as possible into the Multi Track
To identify any cases that should be with the Serious Injury Team and ensuring transfer into a timely manner
To assist with the management of resourcing and workloads across the team, including recruitment
To ensure understanding and compliance with internal policies and procedures
To provide full supervisory support and guidance on technical issues involving quantum, liability, and litigation generally
To provide support to the Multi Track manager with technical issues passed from across the business as and when the arise
Ensure the teams deliver an excellent level of customer service, are managing the clients' expectations and proactively progressing claims
To highlight any potential risks to senior management and the Compliance department
To review and complete all agreed management checks, such as Directions, audits, and Limitation supervisor entries

Experience:

Qualified Solicitor, Member/Fellow of CILEx or experienced Case handler with at least 5 years' multi track case handling experience in the personal injury sector
Ability to compile and analyse data and act according to the results
Commercially minded, and able to see opportunities to optimise outcomes on cases, both for the client and the firm
Previous team management experience to include achieving objectives, performance management, motivating staff
Ability to provide clear direction and take accountability for the team's performance and objectives
Competent working with a case management system and good knowledge of MS Office

Salary:
TBC

Hours of work:
Monday-Thursday 9am - 5.30pmFriday 9am - 5pm

Location:
Liverpool - minimum 2 days from office, will consider flexible variations to core hours

Benefits:

Minimum 25 days' holiday plus bank holidays
Hybrid working model (in relevant role)
Medicash (after 1 month's service)
Flexible Working (dependant on the role requirements)
Tunnel tag (Liverpool to Wirral commuters)
Pension Scheme
Life Assurance Scheme

If you are keen to find out more about this vacancy and you have the right experience / skills, please contact Steph McCormack at REED Legal () or apply