Customer Service Executive - London, United Kingdom - Chip

Chip
Chip
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for a Customer Service Executive who possesses a passion for customer care and will work with our team of talented Customer Service Executives & colleagues across the business to provide the best possible end-to-end customer experience.


What you can expect to be doing:

  • Troubleshooting technical issues and optimising user experience.
  • Reporting bugs and UX issues to other members of the team.
  • Active participation in app growth and development.

Who we're looking for:


  • Flexibility to work between the hours of 8x8 Monday
  • Friday
  • You can get your head around a complex system quickly.
  • You find it easy to juggle and prioritise different tasks.
  • You're chilled under pressure.
  • You are friendly and naturally engaging with a positive cando attitude to customer support.
  • Committed to providing excellent customer service.

What we're really looking for:


Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.


Although we're in the financial space, and under the scrutiny that comes with it, the current customer services team works well together, and even sometimes with a smile.

We're sure you've got the right skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you.

We want a real person, with interests outside of work, to join our team.

You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction.

Doesn't matter to us.


At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.


PERKS

  • Starting Salary Band £19,000 £23,000 per annum dependent upon experience/location.
  • Discretionary share option bonus every 6 months
  • Workplace pension scheme (Employer: 3% / Employee: 4% /
Tax Relief: 1% / Total: 8%)

  • Free ChipX subscription for UKbased employees
  • We are an equal opportunity employer and value diversity
  • Flexible working arrangements
  • Unlimited holiday (policy not to count)
  • Working away policy work outside of the UK for up to 90 days
  • Annual £1500 Personal Learning Allowance
  • Chip Fitness Benefit to suit your Mental/Physical Wellbeing
  • Company laptop
  • Opportunity to have a huge impact on our product while fasttracking your knowledge, responsibility and skills in a highgrowth fintech startup

Our Interview Process:


  • Videon screen with Head of Talent
  • Short takehome test
  • Final interview with VP of Customer Service

About Chip
Our mission is to make our customers wealthier.

We're building the wealth app of the future. An app to build your long-term wealth across savings, investments and pensions.


We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage their wealth.


Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs, with the backing of more than 23,000 investors and a huge community of Chip users.


Our Vision
A digital wealth management app that enables everyone to build wealth for their future.


Our Purpose
Is to enable the UK's aspiring mass affluent to build their savings, investments and pension in one place.

We do this by democratising access to market leading savings accounts, investment funds from the worlds leading asset managers and eventually pensions too.

This changes the world because wealth creates choices and the opportunity to live our best lives.


Our Values
Be ACCOUNTABLE

Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible

Be BOLD

Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers

Be COLLABORATIVE

Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together


Equal Opportunities
**Note to Agencies
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