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    Office Team Leader - Edinburgh, United Kingdom - Williams Lea

    Williams Lea
    Williams Lea Edinburgh, United Kingdom

    2 weeks ago

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    Description

    Office Team LeaderJob title:
    Office Team LeaderSalary: £28,000 per annumLocation: EdinburghContract: Permanent, full time


    375 hours per weekShifts:

    Monday to Friday, rotational shift basis between 8am and 6pmDo you have office or professional services experience? Are you looking to step in to a supervisory role?Williams Lea seeks an Office Team Leader to join our team within a leading law firm in the heart of EdinburghWilliams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

    Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.

    Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwidePurpose of this role:
    The Team Leader is responsible for the shift operational performance on the site.

    Effectively managing the shifts operational activities (mail room management, stock control, office administration, courier management, hospitality support and management of client records).


    Key responsibilities:

    • Assist the Office Manager in areas such as productivity, quality and continuous improvement
    • Liaise with the Senior Operators over any issues or change in process
    • Implement changes and improvements
    • Induction of new starters and responsibility for Health and Safety
    • Ensure policies and procedures are met in every instance
    • Actively delegate and manage work to ensure best practice is maintained in all areas
    • Effectively follow up all Client related concerns and queries
    • Be a key deputy in the absence of the Office Manager
    • Meet and wherever possible exceed targets and expectations set, on an individual and team basis
    • Management of absence process and procedures making sure cover is in place in all areas
    • Conduct Team meetings and regular 1-2-1 sessions, ensuring effective communication
    • Support the Office Manager with all Annual and Interim reviews
    Ensure the team is working efficiently and effectively to complete the SLA'sKey skills:

    • Exceptional communication skills
    • Confident and with a professional, business-like manner
    • Ability to work under pressure, maintaining accuracy and delivering against timescales
    • Excellent time management and Organisational skills
    • Ability to carry out delegated functions/tasks/projects
    • High level of confidentiality in management of staff
    • Able to meet deadlines and priorities tasks
    • An understanding of an employer's statutory and 'best practice' Health & Safety requirement
    • Strong administration skills and fully conversant with Microsoft packages such as Word and Excel. REWARDS & BENEFITSWe believe in supporting our employees in both their professional and personal lives.
    As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:


    • 25 days holiday plus bank holidays
    • Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
    • Life Assurance
    • Private Medical Insurance
    • Dental Insurance
    • Health Assessments
    • Cycle-to-work scheme
    • Gym memberships
    • Referral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospectsEQUALITY & DIVERSITYThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
    If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at
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