Relationship Manager - London, United Kingdom - membershipbespoke
Description
Relationship Manager
Financial Services Membership Body
Hybrid Working Model Flexible - City of London Offices
Basic Salary £40,000-£42,000 with excellent benefits including 30 Days Holiday, Pension, PMI, Healthcare, Gym Subsidy, Income Protection, Social Activities, Training & CPD
Permanent Role, Full Time
Our client a leading, reputable and well-regarded Financial Services Membership Body is currently recruiting for a Relationship Manager to support the membership team.
To engage with internal and external stakeholders to support the retention, acquisition and growth objectives of the Membership team by servicing and growing a portfolio of member accounts; articulating the value of membership and working to ensure memberfirms are engaged as appropriate.
Duties and Responsibilities
To deliver the Member Relations account management strategy in line with engagement and retention targets across the breadth of the organisation
To retain a portfolio of the existing membership by working with internal stakeholders to articulate the value of membership externally
To broaden and deepen member engagement and communicate the value proposition effectively to the member base
Work to ensure the membership body value proposition remains accessible and relevant
To track member activity including involvement in policy, training and event engagement in order to keep a 'helicopter view' of each member's interaction
To create and maintain engagement plans to meet team objectives
Undertaking varied analysis on the member base to identify opportunity/risk with regards to membership growth and engagement
To identify and act upon additional opportunities for upselling/attracting new members where appropriate
Support management of the member inbox in a timely manner fielding queries to the wider team where appropriate
Track and record all member engagement via CRM, championing the use of system to other stakeholders encouraging the recording of all member value
Represent and champion the membership voice in internal discussions
Support the wider team to build out value propositions for different member segments
Qualifications, Experience & Attributes Required
A degree or other equivalent, relevant qualification or experience.
Capable of interacting with members and articulating the membership value proposition
An interest in financial services and the brand and product
An analytical mindset, interested in a broader understanding of the member base
Ability to liaise with a breadth of internal stakeholders across functions
Microsoft Office competency (Excel, Powerpoint and Outlook)
Excellent verbal and written communication skills
membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.
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