Regional Customer Service Advisor - Manchester, United Kingdom - Gibson Hollyhomes

Gibson Hollyhomes
Gibson Hollyhomes
Verified Company
Manchester, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Regional Customer Service Advisor

Manchester

£45,000 - £50,000

Career development

Excellent benefits package including annual bonus

Job description for Regional Customer Service Advisor

  • Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated.
  • Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions.
  • Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives;
  • Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Job skills required for Regional Customer Service Advisor

  • Dealing effectively with customer queries
  • Building and maintaining effective working relationships
  • Customer Account management
  • Full utilisation of a CRM system
  • Using software management systems
  • Both working and technical knowledge of CRM systems
  • Both working and technical knowledge of software management systems
  • Product and pricing schedules

Benefits for Regional Customer Service Advisor

  • Life assurance
  • Pension
  • Opportunity for training and development
  • Onsite Parking
  • Cycle to work scheme
  • Employee benefits and discounts

Regional Customer Service Advisor | Manchester | £45,000 - £50,000
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