Policy Operations - Hertfordshire, United Kingdom - BNP Paribas

BNP Paribas
BNP Paribas
Verified Company
Hertfordshire, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
POLICY OPERATIONS (


JOB NUMBER:
PO-LO-0123)


Job Summary:

This role encompasses a number of administration tasks.

Administrators are required to assist with the clearing of the daily workflow within the following work areas; preparation of documents, scanning, quality checking, indexing, printing, sending letters, setting up new claims (high volume) following strict data entry guidelines.

The Administrators are expected to complete work to a consistently high standard whilst maintaining a high level of productivity.


Key Responsibilities:


  • Preparing batches for scanning ensuring clear policy numbers/claim numbers are defined on the batches, staples removed and splitting sheets enclosed.
  • Scanning batches ensuring all pages match the number quoted, quality checking ensuring all documents can be viewed and the correct volume of pages match, indexing policy/claim batches checking the customer matches the system to the batch.
  • Data Entry ensuring all details are accurate from the claim forms when inputting onto our core systems and dealing with high volume of claims
  • Ensuring any manual attachments are 100% checked
  • Ensuring that work produced is of the highest possible standard and within Service Level Agreements
  • Promoting a positive image of Cardif Pinnacle and client companies
  • Seeking to achieve and exceed productivity and quality levels and ensuring all targets are met on a daily, weekly and monthly basis
  • Taking an active role as a team member
  • Responding to changing priorities and ensuring tasks are completed quickly and efficiently
  • Maintaining an acceptable level of attendance, punctuality and general timekeeping.
  • Assisting Print Administrators and Underwriting Administrator as and when required
  • Assist with the opening of post
  • Carry out any adhoc tasks
  • Identify and escalate to Line Manager any risks associated with both the department and the wider business.
  • Answering and handling phone calls in an enthusiastic, courteous and efficient manner as required.
  • Data Entry using our non portal process to set up claims for automatic payment
  • Recording and supplying information in respect to DSAR requests and Payment Protection Spreadsheets from our customers and clients within the regulatory required time slots
  • Making telephone calls to new applicants/vets to gather additional information
  • Completing housekeeping reports weekly and daily reports of outstanding items
  • Keeping all departments involved up to date with the decisions made
  • Inputting all data and completing all related paperwork accurately

Key skills:


  • Time Management
  • Flexibility
  • Attention to Detail

Person Specification:


Required Skills and Work Experience;

Essential

  • Previous administration experience
  • Telephony experience
  • Sound experience working towards productivity levels
  • Good attention to detail
  • The ability to communicate effectively written and verbal
  • Self motivated
  • The ability to use own initiative
  • The ability to work as part of a team
  • PC literate
  • Excellent data entry skills


Pinnacle Pet UK is a Top 5 UK Pet insurer with a clear ambition to be the leading Pet healthcare and insurance services partner in the UK.


We are part of the Pinnacle Pet Group (PPG) - a pan European fully integrated pet insurance and health services platform which was set up as a joint venture between JAB Holding Company and BNP Paribas Cardif.

PPG's ambition is to create the leading pet insurance and health services platform globally.


Over the last two years, through the success of our partnership strategy, which includes Sainsbury's Bank, PDSA and Post Office, we've doubled the size of our business.

We have ambitious growth plans through UK and European partnerships, and own brand and a clear vision for the development of our customer and partner proposition.


Not only do we have big ambitions for innovation, customer experience and growth, we also pride ourselves on being a great place to work.

We know not everyone works best confined to the four walls of the office, which is why we embrace hybrid working.

Our teams come together to collaborate in the office when needed, but we also have the space and the freedom to work from home.

We believe people should have the best of both worlds to foster creativity, social connections, shared learning autonomy and productivity.

It helps support a good work-life balance, and it's the way we want to be.


We are an equal opportunities employer, committed to eliminating discrimination in the workplace and to promoting equal opportunities for all staff.

We are proud of our diversity, which is one of our core strengths. We want all of our people to thrive in an environment where bringing a different perspective is welcomed. We reflect the broad diversity of the customers we serve and we embrace an inclusive working environment.

If you want to work as part of a team, building and delivering something exceptional which will make a difference
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