Income Officer - Staines-upon-Thames, United Kingdom - A2Dominion Housing Group Ltd.

A2Dominion Housing Group Ltd.

Verified Company

Staines-upon-Thames, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Income Officer

Location - Staines / Hybrid

Salary - £31,097

Contract: 12-month FTC, Full time (35 hours per week)

About us
We are one of the UK's leading housing associations. Our vision is to improve people's lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people.

We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to house building, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

About the role
As an
Income Officer, you will be managing income collection work in accordance with A2Dominion's policies, procedures, and targets. This includes assisting residents who find themselves in financial difficulties.

More about the role

To manage and monitor residents accounts and to recover outstanding money in accordance with policies and procedures.
To provide advice and assistance to residents on all relevant benefit and debt issues
To represent A2Dominion in court at possession hearings and at evictions where relevant.
To ensure IT systems are regularly updated and effective manual record systems are maintained.
To liaise with relevant external stakeholders (County Courts and Local Authorities) to enhance performance and ensure compliance with Service Level Agreements are met
To work as part of the income team to ensure individual and team targets are met and that KPI's are achieved
To produce arrears performance reports as required.

More about you

Educated to GCSE level or equivalent in Maths and English (Grades A
C)
Experience of delivering a customer orientated service
Experience of debt recovery / credit control (advantageous)
Good working knowledge of Word, Excel and Outlook
Excellent verbal and written communication skills
Knowledge of welfare benefits and housing benefits (desirable, not essential.)

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits.

For this role, these include:

25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people's lives.

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

actively look to attract and recruit disabled people

- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required

Meeting the role requirements

A2Dominion are proud to be a family friendly employer.
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better.

We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong.

Find out why our people love working with us."