- Customer Service Skills.
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General Practice Receptionist
3 days ago
Islington GP Federation London, United Kingdom**JOB TITLE**: General Practice Receptionist & Administrator · **REPORTS TO**: Reception Manager · **HOURS**: Part-time or Full-time (15 hours per week and up to 37.5 hours per week) (Monday - Friday) · **SALARY**: £11.95 per hour · **ROLE**: Permanent · **Location**:3 sites acro ...
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General Practice Assistant
4 days ago
Healthcare Central London London, United KingdomJob Title: General Practice Assistant (GPA) - 12 Months FTC Maternity Cover · **Salary**: £28,000- £31,000 (depending on experience) · Hours: 37.5 hours per week · Responsible to: · Key Relationships: General Practice, Healthshare LTD, One Westminster, Central and North West Lond ...
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General Practice Assistant
1 week ago
Central London Healthcare CIC London, United KingdomGeneral Practice Assistants (GPAs) form part of a multi-disciplinary team within primary care, and provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties, helping to free up GPs time and contribute to the smooth running of app ...
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General Practice Receptionist
1 week ago
Islington GP Federation London, United Kingdom**JOB TITLE**: General Practice Receptionist · **REPORTS TO**: Reception Manager · **HOURS**: Part-time (20 hours per week) · **SALARY**: £11.95 per hour · **ROLE**: Permanent · **Location**:Barnsbury Medical Practice · **Positions**:1x positions · **About Islington GP Federation ...
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General Practice Assistant
5 days ago
K&W Healthcare Ltd London, United KingdomJob description · PCN General Practice Assistant (GPA) Primary Care networks are newly formed groups of GP practices working collaboratively to provide enhanced and diverse services to patients. They are evolving and receiving government investment to support their development. T ...
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General Practice Assistant
4 days ago
K & W Healthcare London, United KingdomJob description · PCN General Practice Assistant (GPA) Primary Care networks are newly formed groups of GP practices working collaboratively to provide enhanced and diverse services to patients. They are evolving and receiving government investment to support their development. T ...
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General Practice Assistant
1 week ago
K & W Healthcare London, United Kingdom**Job description** · PCN General Practice Assistant (GPA) Primary Care networks are groups of GP practices working collaboratively to provide enhanced and diverse services to patients. They are evolving and receiving government investment to support their development. This is an ...
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General Practice Assistant
1 day ago
East End Health Network London, United KingdomAn EEHN GP Assistant will support the GP(s) smooth running of clinics by performing the more routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient. See EEHN GPA Job Description PDF for further details. ...
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General Practice Assistant
4 days ago
The Morris House Group Practice London, United Kingdom**Job Summary** · - A GPA will support the GP(s) smooth running of clinics by performing routine administration and clinical tasks on behalf of the GP freeing up their time to focus on the patient. · - Sorting all clinical post and prioritising for the GP in terms of actions. Sig ...
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General Practice Assistant
1 week ago
Healthcare Central London Ltd London, United Kingdomgetting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Support the GP with immunisations/wound care ...
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General Practice Assistant
15 hours ago
Chatfield Health Care London, United KingdomWork closely with the Operations Manager, supporting in all administrative tasks related to the operational management and running of Wandsworth PCN. Support the organisation and running of specific PCN clinics Support the development of processes and systems across the PCN, incl ...
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General Practice Senior
3 days ago
AJ Chambers London, United Kingdom**The Department** · Provides outsourced accounting services to the firm's clients. The department is continuing to expand and delivers online interactive accounting software services for its clients. This is an exciting time for our firm and demonstrates our commitment to making ...
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Receptionist/admin - General Practice
1 week ago
Heathfielde Medical Centre London, United KingdomOpen, sort and distribute internal and external post. Liaise with consultants secretaries regarding patient referral queries and expedite appointments/tests as required. When taking over a duty from another colleague at change over of staff, ensure that all relevant messages/deta ...
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Physician Associate in General Practice
3 days ago
West Hill Health Primary Care Network London, United Kingdom**Job description** · **About the Role** · An exciting opportunity have risen for another 2 Physician Associates to join us in a Primary Care Network (PCN) in the boroughs of Westminster and Kensington and Chelsea. We are looking for up to 2 PAs to join our growing team, which in ...
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Receptionist/administrator General Practice
1 week ago
Imperial College Health Centre London, United KingdomImperial College Health Centre are hiring for a full time receptionist / administrator to join the team. · This is a great opportunity for anyone looking to gains administrative skills and develop within the NHS. We are a large NHS GP Practice situated on the Imperial College cam ...
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Receptionist/administrator General Practice
3 days ago
Imperial College Health Centre London, United KingdomImperial College Health Centre are hiring for a full time receptionist / administrator to join the team. · This is a great opportunity for anyone looking to gains administrative skills and develop within the NHS. We are a large NHS GP Practice situated on the Imperial College cam ...
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Barnsbury General Practice Receptionist
4 days ago
Islington GP Federation Holloway, United Kingdom**JOB TITLE**: Barnsbury General Practice Receptionist & Administrator REPORTS TO: Reception Manager HOURS: Part-time or Full-time (Monday - Friday 12.00PM till 18.30PM) SALARY: £11.95 per hour ROLE: Permanent Location: Barnsbury Medical Practice Positions: 1 position About Islin ...
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Bcyp General Practice Liaison Officer
2 days ago
Waltham Forest Federated GP Network London, United KingdomRoles and Responsibilities Support General Practice to coordinate practice level Health Visitor Multi-Disciplinary Team invites monthly (minimum 6 a year) Ensure Health Visitor / Primary Liaison six to 8 weekly meetings are up and running according to NIS specification in each pr ...
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Grand Union Health Centre London, United KingdomGrand Union Health Centre is looking to recruit a **Full Time experienced HCA **to join our phenomenal nursing team. · Applicants need to have the **Health Care certificate **and should have experience in phlebotomy, ECGs, ABPMs, BPs, Diabetic Checks and Flu immunisations. · Gran ...
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ACA Qualified General Practice Senior
1 week ago
BV Recruitment Ltd London, United Kingdom Full timeAre you a fully ACA qualified Accounts & Audit Senior / General Practice Senior from an independent practice firm looking to upgrade to a very good quality, traditional medium size London based accountancy firm and carry out a varied role consisting of accounts preparation work, ...
Reception Supervisor- General Practice - London, United Kingdom - Heathfielde Medical Centre
Description
Job summary
Heathfielde is looking for a Reception Supervisor for its busy GP Practice. This position is part time 30 hours per week Monday to Friday. No Experience required but Customer service skills, IT skills would be an advantage and the training will be provided.
The successful candidate will be enthusiastic, hardworking, organised, self-motivated, excellent communicator and must be flexible to work both morning and evening shifts to cover 6 hours shifts between 8am and pm.
Only short-listed candidates will be contacted.
Main duties of the job
The successful candidate must be able to work on their owninitiative and have some supervisory experience, along with IT skills. You mustbe organised and confident, have a friendly and approachable manner and canwork under pressure.
About us
Our existing team is friendly and cohesive with high levels of experience. Practice team made out of 5 GPs , practice nurse, 2 HCAs, 2 clinical pharmacists, social prescriber, practice manager , admin and reception staff.
Job descriptionJob responsibilities
Heathfielde Medical Centre
Summary of Reception Supervisor Job Description
Job Title: Reception Supervisor
Pay: Dependent on experience
Line Manager: Practice Manager
Hours: Part time
Contract: Permanent (subject to satisfactory probation period)
Job Summary:
Responsibilities
The following are the core responsibilities of the Reception Supervisor.There may be on occasion, a requirement to carry out other tasks; this will bedependent upon factors such as workload and staffing levels:
To provide day-to-day support, leadership, andguidance for the practice reception and administration team, ensuring anefficient and professional manner is maintained and to provide cover to thereception team when needed.
Ensure all reception and administration dutiesare completed to the highest standard.
Monitor staff attendance, sickness absence andannual leave.
To provide communications between patients,doctors and other staff.
Support the Practice Manager in the recruitmentand induction of all new reception and administration staff.
Ensure cover and suitable contingency plans arein place for all leave, including unforeseen absence.
Support the Practice Manager in the running of elementsand/or services within the practice compliance with CQC, Health and Safetyaudits etc.
Work with the Practice Manager and other membersof the practice to identify areas for improvement and assist in changemanagement where appropriate.
Take responsibility for the recording of all homevisit requests, ensuring that the home visiting protocol is followed.
To undertake specific assigned tasks, projectsupport, or development work which may arise during changes to the NHS.
Manage and deal with day to day needs,difficulties and requirements of the partners and other clinical staff.
To work closely with reception and clinical staffto ensure adequate cover and the smooth running of the practice, reporting anyproblems encountered to the relevant person.
To be a point of contact for staff and patientqueries and concerns.
The greeting of patients, dealing with theirenquiries in a courteous and polite manner.
Dealing with patient complaints relating to frontdesk/reception services.
Oversee and delegate daily tasks chasingmissing test results and notes, unusual queries, following through patientqueries, registration difficulties, etc.
Making appointments and booking patients in forsurgeries and clinics.
Answering the telephone within a reasonable time,dealing with requests and enquiries courteously and politely.
Contacting hospitals and various other agenciesfor results, appointments, booking, referrals and patient information.
Making appointments: offering and arranging theappointments for doctors, helping to arrange clinics.
Responding to and resolving all local IT issueswhere appropriate liaising with NHIS the CCG IT support/or others to resolvehardware and software issues.
Setting up new members of staff in the clinicaland other IT systems.
Ensure the effective use of clinical systems, ITprogrammes and other systems used throughout the practice.
Providing support and ensure training for currentand new staff is carried out.
Support practice secretaries in developing andmaintaining effective call and recall systems for patient services and reviews.
Training of staff on practice IT systems asnecessary.
To promote Equality and Diversity and Health andSafety in themselves.
Person SpecificationQualifications
Essential