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Supervisor, Billing Processes - Wakefield, United Kingdom - TÜV SÜD
Description
Aufgaben
The Supervisor, Billing Processes is responsible for the efficient and effective operation of the timely set up of sales orders and distribution of invoices to customers. As the Subject Matter Expert (SME) for the Order-to-Billing systems/applications, this position collaborates with cross-functional teams to ensure efficient and consistent adherence to prescribed guidelines. The position is responsible and accountable for the order to invoice activities, including: the generation of customer sales orders, generating and distributing customer invoices for the businesses serviced by the North America Region, leading the Billing Team in the daily work, continuously improving billing processes and leading cross-department collaboration efforts.
Serves as a team leader on continuous improvement activities between Billing and Operations
Ensures that the team is processing order set up and invoices in a timely and accurate manner on a daily basis.
Provides training to Billing Specialists and Project Coordinators
Ensures that all email communications are responded to within a timely manner
Maintains billing operations in an efficient manner to maintain consistency and compliance with Service Level Agreements (SLAs)
Maintains a working knowledge of objectives established by upper levels of management and coaching the billing team to successfully attain those objects.
Directs billing specialists with the day-to-day execution of their work objectives.
Seeks operational improvements aimed at improving service level performance while increasing cost-effectiveness. Recommend departmental-specific procedures and implements those that are approved.
Collaborates and manages change with other Service Line Managers to ensure a consistent approach across the Organization.
Provides information for monthly key performance indicators.
Maintains a customer-centric attitude and relationship with operations personnel at all levels within the Company.
Uses interpersonal skills to influence internal customers.
Ensures all billing procedures comply with both internal and external audit requirements to ensure that controls and segregation of duties are maintained.
Ensures internal control is following corporate guidelines and policies
Manages self-assessment processes within the department, including preparation and review for statutory, internal, and other audit review purposes.
Provides project support for the implementation and further enhancements to systems and processes as new entities are acquired and migrated.
Provides support to operations personnel for all legal entities that have implemented SAP and its supporting applications including training, Sales Order, billing documentation, inquiries, audit, and troubleshooting
Regularly monitors SAP for billing documents blocked from posting to Accounts Receivable and troubleshoots accordingly
Assists in special projects as required.
Qualifikationen
Bachelor's Degree in Finance, Accounting, or Business Administration. Associates will be considered based on experience.
Requires 5+ years' experience within the order management/billingfunction.
Process leadership/ownership experience
Demonstrated experience in order management and billing systems and best practices
Experience and competent in the use of integrated ERP software (SAP experience preferred)
Experience working in a Shared Service Center preferred.
Ability to lead and influence within the team and across departments
Prior experience training others
Demonstrated ability to work independently and in a collaborative team environment;
Demonstrated, excellent oral and written communication skills;
Self-starter with a positive outlook and motivated attitude; a commitment to self-improvement;
Communicates information and ideas clearly, shares information broadly, and listens carefully;
Ability to handle a fast-paced environment with multiple priorities and constantly changing workload;
Attention to detail is critical to the successful performance of the position responsibilities;
Completes assignments on time and with a high degree of accuracy and completeness
Ability to handle fast-paced environment with multiple priorities and constantly changing workload
Creative and strategic thinker with strong problem-solving skills
Proven influencing skills. Must be proactive, exhibit continuous improvement mindset, and an ability to affect change
Identifies root causes of problems; generates and evaluates alternative solutions; implements problem resolutions quickly and effectively
Communicates information and ideas clearly, shares information broadly, and listens carefully
Flexible team player
Competent Microsoft Office user (PowerPoint, Word, Excel, Outlook)
Demonstrated advanced ability in Microsoft Excel (pivot tables, formulas, etc.)
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