Jobs

    Customer Service Advisor Part-time - Manchester, United Kingdom - Grassroots Recruitment Limited

    Grassroots Recruitment Limited
    Grassroots Recruitment Limited Manchester, United Kingdom

    1 week ago

    Default job background
    Part time
    Description
    Customer Services Consultant – Manchester (129R)
    HM Revenue and Customs
    At HMRC we're focused on getting tax right, for everyone.

    We're all doing our bit to make a difference, whether that's helping customers pay their tax and claim financial support, or making it hard for the dishonest minority to cheat the system.

    We're one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.

    If this sounds like you, then you could be just the Customer Services Consultant we'd be proud to employ at HMRC.

    You'll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

    You'll actively seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex yet rewarding conversations.

    Don't worry, you'll get training on how to deal with any complex calls, our job is to support you whilst you help us support our customers.

    As a Customer Services Consultant at HMRC, you'll get real responsibility and opportunities to shine and develop your career with us.

    You'll join a friendly and welcoming team and receive plenty of support to help you reach your potential.
    No experience is necessary as full training will be given.

    What we do ask however is that you feel comfortable with chatting on the phone, have good writing skills and are keen to help others.

    Our customer services centres are open 7 days a week 8am to 10pm and your working patterns will fall within these times.

    You'll be employed on a 5 out of 7 contract, this means you'll be expected to work five days out of seven days covering various working patterns between 8am and 10pm, usually 37 hours per week.

    Part-time working opportunities (minimum 25 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accommodated.


    Part time hours:
    The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.
    Dedication to providing a brilliant service for our customers


    • Can-do attitude and a real passion for supporting people
    • We're striving to be the best customer service organisation in the UK and we need fantastic people like you to help us achieve this.
    Managing a Quality Service
    As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:


    • Excellent training and career progression
    • Competitive pensions
    • A culture encouraging inclusion and diversity
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