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    Service Desk - Cardiff, United Kingdom - New Directions Holdings Limited

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    Description

    We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

    Voted Best Employer – Cardiff Life Awards 2024

    To assist the IT Team in the provision of user support, administration and development of the IT network to ensure smooth and continuous delivery of core IT services to the company.

    To provide first-line software and hardware support, including telephony
    ~"Helpdesk" support to users in the company offices and at home
    ~ Support and administer the Swyx phone system and related devices
    ~ To troubleshoot Network problems across infrastructure
    ~ To manage anti-virus, anti-spam, web filtering and email archiving
    ~ To provide support for the various IT applications and "bespoke software"

    A flexible working environment, with the opportunity for hybrid working
    Health Cashback scheme
    Life Assurance of 4 x salary
    Pension Scheme
    A generous annual leave entitlement of 25 days plus bank holidays (rising to 27 days holiday after two years' service)
    Opportunity to purchase additional annual leave through salary sacrifice
    A Giving Back Day – to offer your services to the local community
    Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
    Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
    Opportunity to join our 3% interest Christmas Savings Scheme
    Employee referral scheme; Free on site parking


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