Housing Officer - Maidenhead, United Kingdom - Housing Solutions

Housing Solutions
Housing Solutions
Verified Company
Maidenhead, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Vacancy OHG Housing Officer:

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Salary Circa £32,250 per annum plus car allowance £3,238 per annum:


  • Hours Full Time, 37 hours per week:
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Location Maidenhead - with opportunity to balance with remote working

About The Role
This is an exciting opportunity to work on the integration of 500 new homes, recently acquired.

You will be working alongside our Estate Manager, providing excellent front-line tenancy liaison and neighbourhood services to residents dealing with a range of tenancy and estate issues including tenancy visits, tenancy renewals, pre-void / end of tenancy visits, identifying residents in arrears or in need of welfare benefits assistance and estate inspections.

Aiming to resolve minor complaints within their tenancy patches whilst supporting good neighbour relations and focussing on achieving high levels of resident satisfaction.


You will be a visible presence on our estates, getting to know our customers and building strong relationships across our customer base whilst supporting other officers in taking a robust approach to enforcing tenancy terms and conditions by making referrals to specialist officers where appropriate.

Providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national.


About You


You must have experience of working in a fast-paced customer focused environment with sometimes complex problems that need solving within tight deadlines within a front-line customer facing role.

You will be good at understanding people and will enjoy talking to and listening to customers.

You will be adaptable to changing situations and have experience in dealing with challenging and difficult behaviour with the ability to be assertive and comfortable having conversations about resolving disputes.

You will be an effective communicator both verbally and in writing.


Ideally, you will have some understanding of the housing sector and may have been in a customer service agent or similar role previously, but you will be ambitious and be keen to learn and gain experience out in the field.

You will have a passion for delivering excellent customer service and you will care about the outcomes you produce for your customers.


The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.


About Us


Housing Solutions is operating in a very exciting space with significant growth opportunity and a great reputation for achieving results.

We are embarking on an exciting new journey of change and development driven by our corporate strategic goals of
safe, satisfied and sustainable, and we are looking for the right people to join us and help drive the business forward.

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England.

We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.


Our mission is to make our
residents proud of where they live and our colleagues proud of where they work, and this mission is underpinned by our company values of
ownership, innovation, teamwork and inclusion.



Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do.

We are invested in our local community and can see the difference we make in the area we live and work.

Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture.

Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.


Our substantial benefits package includes company pension contributions of up to 14% and a strong focus on employee wellbeing, including generous annual leave and our 'Healthy Lives, Healthy Minds' programme.


Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.


How to Apply
The closing date is
Interviews will be held
w/c

Employee Benefit Highlights

Job Types:
Full-time, Permanent


Salary:
Up to £32,250.00 per year


Benefits:


  • Company events
  • Flexitime
  • Free parking
  • Life insurance
  • Onsite parking
  • Sick pay
  • Work from home
Schedu
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