Security Officer - Dewsbury, United Kingdom - Carlisle Support Services

Carlisle Support Services

Verified Company

Dewsbury, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Carlisle Support Services have an exciting new opportunity for a Customer Care Security Officer. You will be working for one of our prestigious transport contracts. This is a full-time permanent position working a shift system which may include weekends.

The aim of the service is the provision of an effective and efficient Customer Care Service at all locations in order to deliver a safe, fully accessible, quality customer Focused environment for all users.

Shift work covering over 7 days a week various times, early starting 0730, lastest finish 2330.
Shift hours are &
37.5 hours with overtime available

Main Requirements for the role:

UK resident for a minimum of 3 years.

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SIA License:

Ability to provide a full 5year work history without gaps (including periods of unemployment).
Eligible to work full time in the UK without restrictions.

Operational duties:

To provide a visible and high standard customer service that promotes our bus stations as being safe, comfortable, and friendly places and that contributes to maintaining and increasing customer satisfaction.
Proactively giving customers travel information and dealing with their general enquiries.
Providing first aid to customers (both male and female) as required.
Preventing and addressing antisocial behaviour
Implementing emergency procedures when required.
Liaison with emergency services.
Liaising with operational staff, including bus operators, drivers, and their representatives.
Reporting incidents.
Support partnership working across the organisation and externally.

Person Specification:

Trained and experienced in customer service.
Experience of effectively contributing to team objectives.
Experience of successfully identifying appropriate communication channels to deliver information.
Experience of striving in all aspects of work, to meet customer needs and ensure satisfaction.
Treats staff and customers with respect.
Take pride in their work.
Minimum one years' experience with a minimum of four months left on their license (SIA / DS)

Benefits:

Full training will be provided, covering First Aid, Fire Marshall, Safeguarding Champions & Customer Services
A full uniform will be provided
Access to further online training
Wagestream
Rewarding Company core of values awards

#IHPNTH

Job Type:
Permanent

Salary:
£9.90 per hour