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IT Support Technician
4 weeks ago
Mexa Solutions LTD London, United KingdomAn opportunity to grow within an expanding IT function and to be part of the company's journey. · To grow your career quickly as they continue to expand. · IT Support Technician, with good experience of Windows Server & End User desktop support, is required for a building enginee ...
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IT Support Technician
3 weeks ago
Real Time Consultants Limited London, United KingdomIT Support Technician - West London - Up to £38K DoE + bonus + Excellent Benefits · A hugely exciting and innovative company that are looking to revolutionise the way technology and space interact, are looking for an IT Support Technician to join their team. · You will join this ...
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IT Support Technician
3 weeks ago
Huntress London, United Kingdom1st Level IT Support Technician £28k - £35k · Key Responsibilities: · - Able to help desk calls and create support tickets via Jira · - To be able to provide not only desk side support but also remote · - Able to escalate tickets through to the 2nd line if required · - Place and ...
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IT Support Technician
3 weeks ago
PLANET RECRUITMENT SERVICES LTD London, United Kingdom**Position: IT Support Engineer** · **Location: Covers Lambeth and Gravesend** · **Salary: £25k - £30k - £5k car allowance plus Benefits.** · **IT Field Engineer** · This is a varied and rewarding role suitable for an experienced ICT professional who has the ability to learn quic ...
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IT School Support Technician
4 weeks ago
Circle Recruitment London, United Kingdom**IT School Support Technician - Education** - **Lewisham/South East London** · **MUST HAVE PREVIOUS EXPERIENCE WORKING WITHIN I.T. IN AN EDUCATIONAL SETTING** · **Microsoft operating systems, Windows server, Anti - virus, WAN, Cisco,MS Servers, Azure, AD, Software licences, Scho ...
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Broker Support Technician
3 weeks ago
Nashrock Recruitment London, United Kingdom Full timeBroker Support Technician · £50,000 - £70,000 + Bonus + Benefits · London / Hybrid · The Company · Our Client is a well-established, market-leading, global Lloyd's Broker who with a strong reputation in delivering an exceptional service that sets them aside from their competitors ...
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IT Field Support Technician
2 weeks ago
Edward Mann Group London, United KingdomWe are currently looking for an **IT Field Support Technician** for our client to provide support for internal staff, members, and overall community by responding to inquiries and support requests. The IT Field Support Technician receives andresponds to inquiries through the IT t ...
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Desktop Support Technician
3 weeks ago
Colebrook Bosson Saunders London, United Kingdom**Job Title**: Desktop Support Technician · **Location**:London · **Salary**:Competitive · **Job type**:Full Time - Permanent. · Colebrook Bosson Saunders Ltd, a wholly owned subsidiary of Herman Miller, are international designers, manufacturers, and distributors of award-winnin ...
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IT Support Technician
3 weeks ago
Maxwell Bond Wandsworth, United Kingdom**Role**: IT Support Technician · **Location**: Tooting, London · **Salary**: £27K DOE · An education provider in Tooting, London are looking to add an IT Support Engineer to their team on a permanent basis. · As the IT Support Technician you will work within a team of 4 to provi ...
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IT Support Technician
3 weeks ago
VIQU London, United Kingdom OTHERIT Support Technician – Hitchin - £22,000 to £30,000. · We have partnered with an organisation based within the educational sector, who are searching for an experienced IT Support Engineer to provide 1st and 2nd line support onsite in a school in Hitchin. · Requirements of the IT ...
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IT Support Technician
1 week ago
Marshall Wolfe London, United Kingdom contract2nd Line Support Technician - IT Support Analyst · Our client, a global organisation, is looking to recruit the services of an experienced IT Support Technician for an initial 6 month fixed-term contract, based in Knightsbridge, west central London. While the initial contract is ...
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IT Support Technician
3 weeks ago
Robert Bird Group london, United KingdomAbout Us · Robert Bird Group is a leading international structural, geotechnical, civil and construction engineering consultancy. We are recognised for a large range of landmark projects and can offer you excellent career progression and opportunities in inspiring and challenging ...
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2nd Line Support Technician
2 weeks ago
Allegiance Technology London, United Kingdom**Role: 2nd Line Support Technician** · **Location: West End, London** · **Salary: £35,000 DOE** · Are you wanting to work with the latest technologies for a forward thinking company in the MSP Sector? An opportunity has come available with one of my clients looking for an 2nd Li ...
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1st Line Support Technician
3 weeks ago
Situations Vacant Ltd London, United Kingdom1st Line Support Technician · Rates · £ per day · Minimum contract period is 9 Months · Location, Cavendish Square. Central London · The 1st Line Support Technician shall in normal circumstances be available on-site four days per week being ordinarily Monday to Thursday. · **Prof ...
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1st Line Support Technician
3 weeks ago
ITECCO London, United Kingdom**Role: 1st Line Support Technician** · **Location: Bermondsey, London** · **Salary: up to £28,000 - £35,000 DOE** · My client who offer a speicalised type of business consultanacy to globally known companies are on the look out for a 1st Line Support Technician, you will be resp ...
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Client Support Technician Implementation
3 weeks ago
First Military Recruitment London, United Kingdom**DC489 - Client Support Technician (Implementation)** · **Location - London SW1** · **Salary - £Competitive + Bonus + Benefits** · **Overview**: · First Military Recruitment is working in partnership with our client - a leading technology provider, serving the financial services ...
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Trainee Apple Support Technician
4 weeks ago
HOOT RECRUIT LIMITED Covent Garden, United KingdomThe world is full of IT support companies, but not all of these are created equally. You'll often find entry level support roles that ask for a level of IT support experience in their adverts, not here, this is a trainee role in it's purest form. · This organisation is a very suc ...
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2nd Line Support Technician
2 weeks ago
Allegiance Technology London, United KingdomDo you want to be a part of a fun, collaborative team that will allow you to up skill yourself and progress within your career? If so, I am working with a well-established MSP based in London, they are now looking to expand their IT team due to their growthin clients. · As a 2nd ...
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IT Support Technician
3 weeks ago
North London IT Muswell Hill, United KingdomDo you have a track record in a client-facing role, as an **IT Support Technician**? Are you a strong communicator with excellent interpersonal skills? Do you have flare for technology with demonstratable software and hardware experience? Wewant to hear from you. · **IT Support T ...
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IT Support Technician
2 weeks ago
The Graduate Project United KingdomCompany and role overview - · We are looking for a IT Support Executive for our financial services client based in London. You will be joining a well-established firm, that offers great team and career opportunities. · This newly established position will supervise the outsource ...
Application Support Technician - London, United Kingdom - SS&C Financial Services International Limited
Description
Production Support Analyst - PA page is loaded Production Support Analyst - PA2024380Apply locations London, UK Lichfield, UK time type Full time posted on Posted 2 Days Ago job requisition id R24106
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.
S.company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.
Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
SS&C Hubwise is the business unit offering this role.Hubwise provides an intuitive and comprehensive platform for the adviser and investment communities driven by the needs of those very communities.
Incepted in 2012, the business is growing rapidly with new Financial Institutions taking advantage of the platform features to secure business advantage.
We are seeking a Production Support Analyst to join our Wealth Production Support team, which includes SS&C Hubwise.The role involves issue management from external and internal clients to meet KPIs and SLAs and liaising with other business areas to ensure a robust and scalable production environment for internal and external customers.
This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry .
Application Support – ensure that the application is working correctly as deployed.Change Management – support testing and release process for production fixes.
Project Handover – facilitate the transition between project support and production support for all change.
Service Support – support the Service Delivery team in delivering services within KPIs, SLAs and contractual obligations.
Incident Management - Respond to, work with SMEs to diagnose, and resolve technical issues using ITIL-based practices.
Monitor issues log - to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries.
Diagnosis and Problem Solving - identify, troubleshoot and resolve production issues.Collaborate with colleagues, operational/client-servicing staff and other users to produce long term, scalable root cause solutions that adhere to procedural and regulatory compliance requirements.
Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose.
Support existing clients with daily queries via team ITSM queues.Other tasks - undertake any other projects/tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Knowledge of relational databases.Experience of Production Support in a Financial Services pr Wealth Management environment
ITIL experience
Experience using an IT Service Management tool such as ServiceNow or JIRA
Experience in IT or project management desirable but not essential.
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation.
SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.
S.company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.
Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
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