Customer Service Administrator - Cardiff, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Cardiff, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Customer Service Administrator

Contract Type:
Temporary for 2-3 months initially

Location:
Working from home with 1 day in the office (Cardiff)

Salary:
£11.50 per hour + Holiday Pay

Hours: 37.5 hours per week Monday to Friday
The Customer experience team is split into two main areas;

Understanding the customer's needs and priorities;
Providing a warm, professional and understanding service to our customers;
Providing clear, timely, and accurate responses to enquiries;
Accurate recording, categorization and escalation of enquiries;
Seeking opportunities to improve customer experiences through insights or trends;
Championing the customer internally to improve overall customer experience;

Customer experience improvement is responsible for

KB management
Training (Identification of need and provision)
Surveys & Satisfaction reporting
QA and the QA framework
Reporting and analysis of data (trends)
Escalation guides
Service improvement initiatives

The customer experience administrator is responsible for delivering a service that is professional, accurate and consistent, the role is also responsible for the identification of queries that need to be referred to an expert within the Business and forliaising with internal colleagues located globally.