Gp Reception Supervisor/site Coordinator - Leeds, United Kingdom - Clinicare Health Support Services LTD
Description
Managing people
- Responsible for staffing and service levels (i.e. Holiday, overtime, absence).
- Supporting your team to deliver and fulfil patient's needs with continued 'on the job' training and development of your team.
- Regular 11 employee engagement meetings and performance reviews. Know your team and how to motivate them, adjusting your leadership style to get the best out of individuals.
- Support team engagement by scheduling, conducting and documenting team meetings, ensuring you champion practice goals and initiatives.
- Take the lead on informal complaint resolution.
- Support your team and other colleagues with the incident and zero tolerance process.
- Identify training needs for your team and any highlight to your line manager.
Organisation
- Ensure the smooth running of the reception area so that it is welcoming, friendly and clean.
- Ensure posters/patient and information leaflets in the surgeries are replenished and ensure that any patient literature (such as Welcome Letters) is always up to date.
- Act as the first point of contact for all clinicians and other surgery staff, regarding any concern or issue, resolving where possible and/or feeding up the reporting line.
- Responsible for ensuring that the practice is opened and closed on time, highlighting any potential issues to your line manager.
- Lead on operational inductions for new staff/locums/trainees etc.
- Coordinate best use of clinical rooms.
- Ensure that patients are aware that there is an effective complaint process in operation and escalate any appropriate and formal complaints.
- Propose new ideas that would benefit the patient experience.
- Monitor the practice website and ensure that any updates are highlighted to the Patient Experience Manager.
- Management of petty cash, if applicable.
Premises, Fire, Health & Safety, Infection Control
- Take the lead on resolving H&S and maintenance issues and liaising with contractors and ensuring your Line Manager is kept up to date.
- Ensure premises are cleaned and maintained, with adequate security and fire protection. Arrange maintenance contracts as required.
- Assist in the assessment and evaluation of accommodation requirements. Coordinate any future developments.
- Monitoring of all servicing / repair requests.
- Providing meter readings to suppliers as required (Gas, Electric, Fax).
- Support the organisational Assurance Framework inputting and evidencing information as required.
- Weekly testing of fire alarm/s.
- Weekly and monthly Legionella checks.
- Ordering and monitoring of internal distribution of FP10 prescriptions.
- Monitoring all stationery levels including printer toners / drums and placing orders. according to organisations preferred supplier.
- Recording and filing of documents such as cleaning schedules.
Person Specification
Qualifications and experience
- Previous experience of supervising people in a fastpaced service environment (essential)
- A desire to develop the skills and confidence within a team to fulfil their potential whilst continuously improving patient services (essential)
- Willingness and ability, to assertively manage difficult conversations with patients and colleagues (essential)
- Enthusiasm to challenge the 'statusquo' and skilfully manage conflicting priorities in the workplace (essential)
- Ability to build strong working relationships with your team, the wider surgery colleagues and our mutidisciplinary PCN team, and external agencies (essential)
- Excellent communication skills both orally and in writing (essential)
- Ability to work under pressure while maintaining a positive professional attitude (essential)
- Working knowledge of medical terminology (desirable)
- Experience in maintaining a successful maintenance, repairs and servicing program (desirable)
Job Type:
Part-time
Part-time hours: 25 per week
Salary:
£23,907.00-£24,882.00 per year
Schedule:
- Monday to Friday
COVID-19 considerations:
Masks are always worn in communal areas
Work Location:
In person
Application deadline: 21/05/2023
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