- Arranging and managing appointments for clients, handling general calls to the Debt Team, and providing reassurance to clients over the phone.
- Monitoring and managing incoming calls for Debt Advisers, including distressed clients, creditors, and general office enquiries.
- Handling referrals from Renfrewshire Council and other sources, creating and maintaining client records on our case management system.
- Organising quarterly Debt Team meetings, creating agendas, and taking and circulating minutes.
- Managing emails received from clients and referring/booking them an appointment for the relevant member of staff/project.
- Creating initial client records and inputting information into our system, including searching for creditors on databases and recording enquiries.
- Keeping up to date with ongoing updates to our internal systems.
- Updating a monthly report and maintaining lists/databases to support the work of the Debt Team.
- Creating and maintaining Debt forms, requesting necessary stationery, and ensuring handouts (debt pack) are up to date.
- Providing assistance and cover for other administrative tasks within the Bureau when needed.
- Updating our database with new client information and maintaining calling lists every week.
- Downloading and distributing SLAB (Scottish Legal Aid Board) returns quarterly, ensuring completion within set deadlines.
- Update our day sheet spreadsheet with information from advisers on a monthly/quarterly basis and upload to SLAB cloud within deadlines.
- Proven experience in administrative roles, preferably in a similar environment.
- Strong organisational skills with the ability to multitask and prioritise tasks effectively.
- Excellent communication skills, both verbal and written.
- Proficiency in using IT systems such as email and Microsoft products.
- Attention to detail and accuracy in data entry and record-keeping.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
- Knowledge of debt management systems or a willingness to learn.
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Debt Administrator - Paisley, United Kingdom - Citizens Advice Scotland
Description
Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills . The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.
Fixed term until 31 March 2025 (extension will be offered subject to funding)
Real Living Wage £12 per hour + 8% employer pension contribution.
More about the jobAbout the job
Renfrewshire Citizens Advice Bureau seeks a diligent and organised Debt Administrator to join our team. As a Debt Administrator, you will play a crucial role in supporting our Debt Team by managing administrative tasks efficiently and ensuring smooth communication with clients, creditors, and stakeholders.
Responsibilities:This position offers an exciting opportunity to contribute to the vital work of Renfrewshire Citizens Advice Bureau in support of individuals facing debt-related challenges. If you are passionate about making a difference and possess the skills required, we encourage you to apply.
Scottish Charity SC001738
Renfrewshire Citizens Advice Bureau is a Company Limited by Guarantee No.282019
Registered Office 7 Glasgow Road, Paisley PA1 3QS
Authorised and regulated by the Financial Conduct Authority FRN 617477
