Visual Merchandising Customer Assistant - London, United Kingdom - M&S

M&S

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Summary
Stylist

Work Pattern:
Week 1

Sunday

Monday

Wednesday

Thursday

Friday

Week 2

Monday

Tuesday

Thursday

Friday

Saturday

To deliver a great shopping experience for their customers, putting customers before task every time. Champion new ways of working within stores through an open mindset and positive attitude. Complete tasks and processes that deliver 'best in town' standards. Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

All the details

Work Pattern:

Week 1
Sunday
Monday
Wednesday
Thursday
Friday
Week 2
Monday
Tuesday
Thursday
Friday
Saturday

Purpose

Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

Key Accountabilities

Best in town execution
80% of time spent

Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
Implementation of large format marketing every launch for all BU's and small format placement in the right area in line with the marketing guidelines
Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers

Develop brilliant people 20% of time spent

Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
Look for opportunities to raise the barvisually in stores by working with the Store Visual Manager and Store Manager

Academy Visual Merchandisers

With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
Consistently deliver upper quartile Best in Town standards & VM execution
100% execution of new initiatives

Key Relationships and Stakeholders