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Helpdesk Engineer - London, United Kingdom - Just IT

Just IT

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for an exciting new role?
About the Company
An award-winning MSP is looking for a 1st Line Support Engineer to join their friendly team. This is an amazing opportunity to work in a fast paced, dynamic environment.

They are looking for a proactive individual who is able to deal with technical issues ina pressurised and time sensitive environment while maintaining a high quality of customer service.

Your technical responsibilities will include but not be limited to:

Reviewing, implementing and resolving technical issues effectively
Providing support to clients both onsite and remotely
Managing client accounts, responding to client issues and raising tickets accordingly
Adhering to defined KPI's and meeting expected SLA's
Configuring and troubleshooting routers and firewalls
Configuring servers, users and PC's

Essential Skills and personal qualities