Uk and Nordic Cch Tagetik Academy Coordinator - London, United Kingdom - Wolters Kluwer

Wolters Kluwer
Wolters Kluwer
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
The UK Academy Coordinator is essential to the success of the CCH Tagetik EMEA Academy.


This individual is responsible for:

  • Actively supporting all activities for Tagetik UK Trainingrelated revenues and UK training sales, following and implementing locally the global delivery strategy to support the sales organization achieving predefined targets on revenues, sales and margins.
  • Championing nextlevel growth, supporting and localizing strategic education delivery initiatives and change management efforts, supporting all departments (from Sales to Services) in moving from a reactive strategy to a proactive attitude to create awareness for Academy services and programs.
  • Collaborating with a highperformance team of CCH Tagetik trainers (for activities from training delivery to training development) to guarantee enablement and training services for partners, employees, and customers.
  • Supervising local trainer allocation (for instructorled classes) and collaborates with the Regional manager for the certification of partner trainers.
  • Supervising and manage all the administrative activities related to the local public training schedule and organization of local live events (customer training, Academy events) ensuring the best experience for training attendees in the United Kingdom.


The UK Tagetik Academy coordinator will work closely with the EMEA regional manager to help implementing regionally the company's strategic vision and targets.

This role requires good communication skills with the local stakeholders such as Sales, Customer Success, Alliances Management and Partner Enablement to ensure that the Academy objectives are successfully executed.

As a result, the UK Tagetik Academy coordinator works closely and reports directly to the EMEA Academy Manager.- Support to Sales and Sales Support organization and Partner management organization, supporting local and global initiatives to increase revenue (bookings and billings) and achieve the UK (and related areas) targets_- Supervise the local trainer pool (both internally and at partners) guaranteeing the best delivery of training classes_- Oversee the management of all training operations in the UK:_- Internal and External Learning community relationships_- Instructor Utilization_- Training Facilities and Equipment (for live classes)_- Public and Private Training Calendar (in collaboration with EMEA regional manager)_- Manages or collaborates with the EMEA Manager on the departmental policies and procedures:_- Registration, Payment and Cancellation Policies_- On demand Training Process and SOW Policies_- Academy Training Certification Program Process and Terms_- Authorized Training Partner contract_- Oversee the scheduling of training classes in the UK and related areas (e.g., arranging venues, coordinating instructors, ordering training materials, ensuring lab availability_- Partner with:_- Local Customer Success to consumption of Education Services and boost renewals_- Local Alliances and Partner Enablement teams (e.g., supporting certification and product training programs)_- Sales, Sales support and Services to drive Education programs to optimize customer satisfaction._- Local Marketing to create awareness and promote the CCH Tagetik Academy and all associated learning programs._- Knowledge Management team to require market-driven content and training localization.

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  • Other Duties:_
  • Provide metrics as required by the EMEA regional manager (e.g. forecasts, bookings versus billings, instructor utilization, course evaluation summaries, education sales, etc.)._
  • Provide a first point of contact for any issues or need on the UK market for:_
  • LMS, subscription platform and Training Registration System (Aventri) Functionality and Business Processes_
  • Localized Website Content_
  • Digital Training Process and Policies_
  • Ensure consistent regional procedures across the department and consistent communication across the organization_
Job Qualifications

  • Required Skills:_
- _ Bachelor's Degree (or equivalent) in a related field preferred_
- _ Proven project management or operational experience_
- _ Self-motivated with excellent time and resources management skills_
- _ Excellent attention to detail, sense of ownership and proactive attitude towards the role;_
- _ Ability to work on own initiative as well as part of a broader team_
- _ Demonstrable experience with CCH Tagetik is a plus_
- _ Excellent written and verbal communication skills_
- _ Empathy and _collaboration-oriented_
- _ Good problem solving skills_
- _ Strong collaboration skills_
- _ Open-minded and open to interact with people from different background and cultures_

Travel requirements

Travel in Europe might be required (training courses, training events, etc.)
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