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Portsmouth

    Planned Supervisor - Portsmouth, United Kingdom - Options Resourcing

    Options Resourcing
    Options Resourcing Portsmouth, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Role Profile:
    Planned Supervisor


    Department:
    Portsmouth City Council


    Location:
    Farlington

    Hours: 40 hours


    Salary:
    £38,902.96 per annum

    Benefits: 23 Days Holiday, Pension, Life Assurance and Company Vehicle

    Who you report to:
    Repairs Manager

    Who reports to you:
    Operatives


    SUMMARY OF ROLE

    To succeed in this role, you will need a positive, professional and versatile attitude at all times in a constantly changing and continuously improving environment.

    The Company expects high standards of quality, workmanship, health, safety and environmental management and you are responsible for monitoring, managing and supporting its achievement.

    You will need to use your skills, knowledge, experience and training to ensure 'the right work at the right time' is delivered for customers and end users.

    You are responsible for monitoring and supervising work delivered in the field by operatives and sub-contractors within Portsmouth City Council's (PCC) Housing and Corporate Assets stock.

    As Supervisor you are accountable for ensuring you, and those that you manage, support and supervise follow and comply with Contract and Company processes and procedures.

    You will also need to be flexible, adaptable and prepared to support other maintenance contracts as required when demand dictates.


    KEY RESPONSIBILITIES

    • Support and empower operatives to make decisions so that they achieve the right work
    at the right time without using you as their default decision maker following the
    value and enabling steps which are;
    o receive and issue clean information;
    o access to the property;
    o asking for additional repairs;
    o fully diagnosing;
    o placing only one order with our materials service;
    o trying to complete the repair in one visit; and
    o book all required trades and future visits whilst on site to the time and date the
    tenant requests.

    • Manage, measure, and monitor operatives and subcontractors to ensure;
    o the correct process is being followed (value and enabling steps as above);
    o operatives are able to apply PLAN and are empowered to do so;
    o the tenant is pleased with the repair taking place and any issues or concerns are
    addressed to their satisfaction;
    o the quality of service and workmanship is of a high standard;
    o that value for money is being achieved in terms of time taken, materials used, and
    working methods;
    o work is being affected safely;
    o Sub-contractors work is of a high quality, represents VfM, and that they are working
    safely.

    • Ensure operatives use their vehicle's safely. Report accidents and damage when it
    occurs, keeping the vehicle maintained, clean and tidy. Have suitable van stock
    which is being replenished, and that they are using materials and equipment
    efficiently

    • Escalate to the Lead Supervisor any serious events or occurrences that need to be
    addressed urgently, and highlight key issues, trends or issues that could affect
    service delivery performance longer term if not addressed.

    • Be accountable for the jobs you manage, supporting the Operations Centre when pulled
    upon to deal with technical queries or general issues.

    • Scope and survey large works such as Task Orders, Quoted works, DFG's, Voids, and
    Kitchens providing cost estimates in terms of time, materials, plant, programs of
    works, risk assessments, and method statements, compliant to CDM 2015.

    • Ensure large works that you are accountable for, such as Task Orders, Quoted works,
    DFG's, Voids, and Kitchens are supervised and monitored through to completion.

    • Recruit and induct operatives ensuring they have a professional introduction to the
    company and contract and ensure the probationary process is effectively managed and
    completed to a successful outcome for the company.

    • Understand each toolbox talk topic and deliver confidently yourself, ensuring that
    operatives attend when required.

    • Treat tenants with respect, demonstrating a courteous manner, escalating if an issue
    cannot be resolved to the Lead Supervisor.

    • Reinforce the Health and Safety culture by ensuring that company practices and
    policies are being followed and adhered to by you and others in the field,
    undertaking documented observations, highlighting issues and trends as they occur.

    • Carry out employee investigations, ensuring they are completed in a professional and
    timely manner.

    • Carry out absence management procedures, undertaking return to work interviews, and
    performance reviews where required.

    • Carry out accident incident, and near miss investigations, ensuring these are
    completed in a professional and timely manner.

    • Ensure that you follow and adhere to the Integrated Management Systems, processes
    and procedures.

    • Provide escalation as part of an out of hours service, attending site where
    requested.


    SKILLS REQUIRED

    • Able to recruit and induct staff ensuring they have a professional introduction to
    the company and contract.

    • Be the technical expert for associated works, providing efficient and effective
    solutions where required.

    • Able to support and coach operatives to follow the value steps in the achievement of
    the perfect process.

    • Able to operate in a changing and evolving environment and enjoy the challenge.
    • Possess interpersonal skills and ability to communicate at all levels in a
    professional manner being able to challenge and be challenged.

    • Have an organised approach to work and time management.
    • Able to apply a practical approach and solutions to Health & Safety.
    • Proficient in MS Office to an intermediate level and able to use an IT system for
    job management understanding how it functions and interacts with other systems.

    • Able to record information in the field, identify trends and recurrent issues and
    put a measure in place to understand the extent of the trend or issue.

    • Be a team player by understanding what it is to be part of a team sharing
    experiences and learning.

    • Proactive in identifying your development needs and doing something to overcome
    them.

    • Be able to self-manage and be self-motivated, prioritising work and have a desire to
    solve problems and eliminate waste.

    • Be comfortable in dealing with all staff to motivate and direct them to assist you
    in improving the service.


    KNOWLEDGE REQUIRED

    • Technical building knowledge of working methods, practices, procedures, processes,
    regulations, and legislation.

    • Have knowledge of the materials and methods used in the construction and building
    maintenance industry.


    QUALIFICATION

    • Technical expertise, qualifications or apprenticeship in a trade skill.
    • IOSH Managing Safely.
    • Construction Skills Certificate Scheme Accreditation (Desirable).
    • Have a full driving licence.

    EXPERIENCE

    • 5 years' experience of working in a Building Maintenance environment.
    • 2 years' experience of working in Social Housing environment (preferred).
    • Exposure to a Maintenance Contract that has used the Systems Thinking Methodology
    and Principles to deliver the service (Desirable).

    • Demonstrated through your attitude and application that you are a natural leader in
    the field.
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