- Owning escalations as the subject matter expert for BAU tickets escalated from 1st/2nd line teams.
- Resolving complex tickets across all hardware & software platforms at a 3rd line level.
- Manage & maintain the various tool sets and solutions around security / mail hygiene / backups.
- Manage 3rd party vendors to drive fault resolution and change on software/hardware issues.
- Manage multiple managed service providers to drive fault resolution and change on hardware/software/cloud solutions.
- Documenting fixes - you will enjoy building a Knowledge Base to share between colleagues.
- Provide Infrastructure Support to the project team.
- Proactive monitoring & maintenance of infrastructure estate.
- React to security alerts highlighted to VP from infosec toolsets, respond to output from penetration tests to remedy vulnerabilities.
- Ensure that build baselines are tested for reliability, functionality, and security.
- Technical background, with experience of ensuring the lights are on.
- Public cloud - Microsoft Azure & associated bastions, Kubernetes, Application Gateways, Express Routes, and Traffic Managers.
- Strong O365, Teams, Exchange online, PowerShell experience.
- Strong VMware and Hyper-V knowledge from basic build to advanced high availability clustering.
- Detailed & proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays.
- Understanding of WAN, SDWAN, MPLS, FTTp/c, Routers, Switches and Firewalls.
- Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF).
- Detailed & working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS.
- Confident in communicating with management and colleagues alike, whilst being diplomatic and professionally focused.
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Infrastructure Engineer - York, United Kingdom - Henderson Scott
Description
Infrastructure Engineer - Yorkshire (Hybrid Role) - £40-45K
An exciting opportunity to join a busy Infrastructure Team working a range of infrastructure & security disciplines, delivering Business-as-Usual support to all of our IT Infrastructure. The Infrastructure team supports across the business, providing customer service to our practices, who employ more than 8500 colleagues. Support teams react quickly and positively to incoming incidents, determining whether issues can be resolved internally, or need escalation - which you will then own, as the recipient of more technical queries.
What the role involves
Required Skills:
Infrastructure Engineer - Yorkshire - £40-45K
