- Experience of working a team in a Service Delivery environment, using relevant support tools with a strong customer focus
- The ability to think logically, meet deadlines and effectively prioritise workload according to the needs of the customers and SLA's
- Excellent listening and questioning skills, combined with the ability to interact confidently with stakeholders and employees to establish what the problem is and explain the solution to a non-technical audience
- Providing advice & recommendations for hardware solutions based on scientific requirements of the customer
- Knowledge of ITIL and the Service Desk Institute
- A professional IT qualification (desirable) ITIL Foundation, Microsoft MCP
- End user application support experience including:
- Microsoft products eg Office365 and earlier versions,
- Active Directory
- Configuring and troubleshooting IP telephony
- Endpoint Management & OS Deployment Technologies ( SCCM)
- Various Linux OS (including Centos, Ubuntu & Rocky)
- Various Windows OS (including Win 10)
- Multi-vendor desktop workstations & laptops
- Generic printers
- Raspberry Pi, IoT Devices & Networked Lab Equipment
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Service Delivery Technician - Teddington, United Kingdom - National Physical Laboratory
Description
About the Role
Put simply, we set the standards by which everything is measured. In doing so, the National Physical Laboratory is helping to combat issues on a global scale such as climate change, curing diseases and the development of cutting-edge communications technology. At NPL, we touch ordinary lives in extraordinary ways and you could too.
We're looking for someone to join the IT Service Delivery Team, acting as a technical escalation point, responsible for providing, assessing, maintaining & repairing hardware and providing advice and recommendations to end users.
We strive to offer a great work life balance - if you are looking for full time, part time or flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in. Note: this role will initially be an on-site position in Teddington. After a probationary period it will become a hybrid role of 3 days a week in the office. About You Desirable Skills and ExperienceTechnical Skills:
Wide ranging experience of hardware support including:
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
