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    Customer Experience Specialist - Birmingham, United Kingdom - Office Angels

    Office Angels
    Office Angels Birmingham, United Kingdom

    3 weeks ago

    Office Angels background
    Permanent, Full time Customer Service / Support
    Description
    Do you have a genuine passion for providing excellent customer service?
    Are you a people-person who would love to work for successful business celebrating their 50th year?
    If so, read on....

    Job Title:
    Customer Experience Specialist

    Salary:
    £24,500 per annum, plus 10% company performance bonus

    Hours:
    Full Time, Monday - Friday

    Location:
    Birmingham City Centre

    Benefits: 25 days holiday plus bank holidays, Health cash plan, up to 6% matched pension, stunning city centre offices.

    Our client, a globally renowned commercial company, are looking for a talented Customer Service Administrator to join their dynamic customer service team in stunning city centre offices.

    As the voice of the customer this exciting opportunity offers no two days the same You will be required to provide a first-class customer experience to both external and internal customers.


    Your key responsibilities will include:
    Liaising with customers on all enquiries via email and phone
    Support building feedback via Net Promoter score
    Input and manage sales orders
    Order management
    Updating CRM systems and client records
    Providing client quotations
    Building and maintaining strong relationships with internal and external customers
    Other ad hoc dutiesThe successful candidate will ideally have the following skills/experience
    Previous experience within a customer service product-based role
    Excellent organisation skills
    Strong communication skills both written and verbal

    Strong IT skillsIf you have what it takes and want to work for an excellent employer with stunning city centre offices, please apply online today or email your CV directly to (url removed) Alternatively you can contact us on (phone number removed) to discuss over the phone.

    Office Angels is here to support your job search from that initial call through to interview advice, starting a new role and beyond.

    Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

    Office Angels UK is an Equal Opportunities Employer.
    By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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