Field Service Engineer - Swindon, United Kingdom - Baxi Heating UK Limited

Baxi Heating UK Limited Swindon, United Kingdom

4 days ago

Full time Customer Service / Support

Description

We make the energy transition a reality.

Be a part of the movement and help shape a sustainable future for us all.

Job Title: Domestic Gas Service & Breakdown Engineer

Postcode Coverage: Based in SN1,SN2,SN3,SN25,SN26

Reporting Line: Field Team Manager

Why work for Baxi?

Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. We're focussed on driving the conversations and spearheading the change that will enable us to make this happen. We have some of the best-known and trusted heating and hot water brands for residential and commercial customers including Baxi, Main, Megaflo, Remeha, Andrews Water Heaters, Potterton Commercial, Heatrae Sadia and Packaged Plant Solutions.

Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.

Our established foothold in the heating manufacturing market with a well-respected product portfolio, an amazing army of people puts us in a position to lead the way for change and make a lasting mark on the industry. Do you have a passion and appetite for evolution? Come and join us

Who will you be working with?

Our Engineers are the lifeforce of our business. As the interface between our products and our customer this team plays an integral role in ensuring that our customers are kept safe, warm and happy at all times.

Supported by other experienced teams within the wider Baxi Customer Services function such as Planning, Technical Support and Resources who help to manage workloads and priorities effectively, they deliver a best in class service and provide invaluable human touch points to those in need of a fast, reliable, credible and practical solutions to a mechanical or electrical system design faults and/ or problems.

In this role, you will have the opportunity to work with cutting-edge technology and provide critical support to our customers all from the comfort of your own postcode. Working primarily with domestic customers, you'll be responsible for diagnosing and fixing issues with gas boilers, ensuring that they are working efficiently and safely.

What will you be doing?

·Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.

·You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.

·You will be capable of delivering excellent customer service and top-quality solutions.

·Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis you'll be responsible for:

·Visiting customers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.

·Providing excellent customer service through effective communication

·Manage your workload of daily appointments via a tablet device

·Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.

About you:

We want to make sure you're set up for success in our mission. To be successful in your application you'll need to;

·Hold domestic gas ACS Certification or equivalent

·Full Driving License

·A background in servicing, repair and maintenance of gas boilers

What we offer:

Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.

Diversity and inclusion:

We're a heritage manufacturer that provides heating solutions to customers all over the UK. We know having a diverse workforce that reflects our mission and our expansive customer base is not only good for you, it's great for us

We welcome each and everyone of the differences that make our people intrinsically unique and able to contribute to the growth and success of our organisation. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Recruitment Agency notice:

Thank you for your interest in supporting our mission We already have a preferred partner list we've carefully selected to work with us for the fulfilment of our vacancies. Because of this, we don't accept any speculative or unsolicited applications that may impact the experience of our candidates and/ or impact your ability to work with us in the future. If you'd like to collaborate with us, you can send your details over to our procurement team.

*PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.

We make the energy transition a reality.

Be a part of the movement and help shape a sustainable future for all. Come and join us

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