Operations Support Director - Biggin Hill, United Kingdom - Bombarbier

Bombarbier Biggin Hill, United Kingdom

1 month ago

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Description

Bombardier's Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier's European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of maintenance checks, modifications and upgrades all from this site. Only 14 miles from London, Bombardier's Biggin Hill Service Centre is ideally located to support operators in the UK region and beyond.

Why join us?

Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.

Bombardier's Benefits Program

With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

Medical Insurance

Electric Vehicle and further salary sacrifice schemes

Competitive retirement savings plans

Employee Assistance Program

What are your contributions to the team?

Bombardier Aerospace is seeking Operational Support Director, to lead and drive the operational support teams that include:

Production planning

Direct and indirect procurement

Part stores and tool stores

Customer management

Customer invoicing, disputes, resolutions

Roles, Responsibilities and Engagements

Generally responsible for oversight of all operational support teams for Bombardier London

Lead the development of strategic plans to support new programs and capabilities based on analysis of market trends and continuous improvement

Perform management responsibilities for all direct reports, including coaching supervisors and managers through the Company performance cycles, performance reviews and improvement, work assignments and determining staff training needs to maintain work force qualifications and productivity.

Ensure operational support functions that are affecting product quality, are competent on the basis of appropriate education, initial/continual training, by giving input to and approval of the yearly training program.

Develop and submit annual department budget including manpower requirements to the General Manager. Achieve monthly financial objectives for the site i.e., labor margin, parts margin, capital expenditures, and budgeted operating expenses.

Ensure the tooling and materials departments determine production needs and assure proper tooling and equipment is available to support operational requirements

Assess the production schedule (hangar and AOG) on a dynamic 3-month schedule in coordination with the Operations Director to ensure on-time delivery.

Oversee interface with customer representatives, coordinate customer communication activities and resolve any questions or disputes on customer invoiced for performed maintenance

Comply with all OSHA Health & Safety guidelines, as well as environmental laws

Approve payment of vendors' or suppliers' invoices for services or supplies required by Maintenance Department

Ensure operational support teams meet EASA/CAA regulations, as well as customer quality expectations

Actively support and integrate continuous improvement activities into program procedures and processes

Collect and analyze service and parts data to identify trends and ensure margin performance is achieved