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    Customer Advisor Training - Mid Devon, Devon, United Kingdom - Jobseekers Recruitment Services

    Jobseekers Recruitment Services
    Jobseekers Recruitment Services Mid Devon, Devon, United Kingdom

    4 weeks ago

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    Description
    Do you have great Customer Service skills? My client is investing in their business and ensure that all members of the team feel valued, supported and encourage a genuine community spirit
    Full time hours - Monday to Friday (site based)

    Our client is dedicated to helping their customers succeed and you will be the frontline of their business delivering an exceptional customer experience and service level to build lasting relationships and contribute to the growth of the company.

    Responsible for taking all incoming customer contacts, processing customer orders, dealing with and resolving queries, you will work closely with all colleagues and teams to help their customers grow their business.

    Develop and maintain customer relationships, demonstrating empathy at all times, to maximise profitability and increase customer satisfaction
    Receive all incoming contact from customers - phone calls, email, social media messaging and live chat. Own, research and respond to queries, solve problems, and process orders in the system to ensure the customer receives an excellent experience at all times
    Help promote company activities, offers and raise the company profile by making calls to customers and clients as required
    Work as a valued member of the customer services team, to make sure that work and tasks are completed effectively and to agreed deadlines
    Identify and share ideas for ways that customer experience or efficiency could be improved
    Work with the Business Development Team and Internal Sales Team with regard to customer requirements, trading levels, and support requirements to contribute to the continued growth of the company
    Maintain any reports and data gathering requested by supervisors/management as required, contributing to business administration and planning
    Excellent customer service skills, putting customer experience first
    Experience in a previous multi-channel Customer Service role
    Ability to build and maintain excellent customer relationships
    Good IT skills (including Microsoft Office packages such as Outlook, Word and Excel)
    Ability to use all media (telephone, print, email, social media, internet) to provide information to customers.
    Excellent telephone manner with first class communication skills #J-18808-Ljbffr


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