Jobs

    Help Desk Lead - Camden Area, United Kingdom - Vertex Search

    Vertex Search
    Vertex Search Camden Area, United Kingdom

    1 week ago

    Default job background
    Accounting / Finance
    Description

    We are now recruiting for a Helpdesk/Technical Support Team Lead who can step into a high-impact role, driving exceptional technical support within our growing financial services client.

    We're seeking an experienced IT support analyst with leadership experience (minimum 2 years) to oversee their IT help desk within an Azure environment.

    Key Responsibilities
    Lead your team to deliver world-class IT support, keeping systems running smoothly and enabling their staff to excel.
    Tackle escalated issues, ensuring swift resolutions and fostering a reputation for technical excellence.
    Build strong relationships across the company, bridging the gap between IT and other departments and working closely with vendors.
    Mentor and develop junior members, sharing your expertise and experience
    Lead projects to deploy and upgrade the technology stack.
    Ensure seamless operations by monitoring performance, pre-empting problems, and safeguarding data.


    Role Requirements:


    A Bachelor's degree in IT, Computer Science, or a similar field, plus 5+ years of hands-on IT support experience (at least 2 years in a leadership role).

    Deep knowledge of Microsoft Azure and the ability to maximize its benefits.
    Proven ability to inspire, motivate, and develop a team, fostering a culture of excellence.
    Analytical thinking and the ability to unravel complex technical challenges.
    Break down technical concepts and build positive relationships at all levels of the organization.
    Experience with ITSM practices and certs in Azure and ITIL are a plus

    Why Join?
    Exceptional culture, compensation and benefits
    Career and professional development
    Highly collaborative, low ego environment
    Top tier staff across all departments

    If you're ready for a leadership challenge in a dynamic finance firm, apply today


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