Quality Assurance Assessor - Manchester, United Kingdom - First Central Services

First Central Services

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

Manchester
Salary:
From £26,000 per year dependant on experience
Department:
Customer & Operations

We're First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Are you a talented
Quality Assurance professional? If so, we need you We're looking for someone to join our team as a
Quality Assurance Assessor in our
Salford Quays, Manchester office.

In this role you'll ensure that all policies and procedures are being followed.

This means you will make sure all First Central employees are operating at the required competency and meeting regulatory requirements.

We're all about people and we're passionate about continuous improvement, so you will contribute to positive improvements to our customer experience and outcomes.

You will also provide reports and analysis of current trends to allow for further development.

You'll be great in this role if you have:

Experience in Motor and / or Home Insurance
Strong Microsoft Excel knowledge
Experience in a Quality Assurance role

What's involved:

Conduct quality assurance assessments and cross validations as required, within agreed timescales and as per agreed schedule
Achieve KPI's and SLA's including timely and accurate delivery of all tasks and reports
Identify and assist with continuous development of departmental processes and procedures and drive improvement to support the achievement of business objectives
Supporting with external supplier reviews when required
Analyse adequacy of identified risk and the reliability and adherence to internal controls
Work collaboratively with all teams and colleagues, ensure consistency to quality assurance approach and best practice within the team
Provide positive and constructive feedback to colleagues and suppliers, building and maintaining respectful relationships with all colleagues, working closely with other departments and supporting them as and when required
Actively promote continuous improvement and raise bugs when identified
Demonstrate the company's values and appropriate behaviours
Contribute to any ad hoc projects or policy updates as required
Responsible for own personal development and knowledge management, updating 121/appraisal documentation within required timeframes
Any other reasonable duties as required

Your experience:

Providing coaching to employees
Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes
Problem solving and continuous improvement principles
Data analysis and translation of management information to tangible actions
Private motor vehicle insurance industry, ideally in both policy and claims environments
Working in a financial services regulated environment Sound knowledge of insurance policy and claims principles
Comprehensive understanding of regulatory requirements and company policies

Skills & Qualifications

Excellent communication skills, both verbal and written
Good numeracy and literacy skills
Good organisational skills and ability to multitask
Problem solving skills with the ability to adopt a logical approach to resolving problems
Strong computer skills with experience in MS Office, particularly Word and Excel
ACII Qualification (desired).

Behaviours

Customer focused
Strives to deliver performance targets and drive business improvements to contribute to the success of the team and business
Business acumen
Self

- motivated and enthusiastic

An organised and proactive approach, working well under pressure
A flexible approach and positive attitude, keen to help others
Ensures great attention to detail and a high degree of accuracy in recording and reporting
Confident in presenting complex information in a clear and concise manner
Demonstrate the company's values and appropriate behaviours
Takes initiative to make decisions
Able to work on your own initiative and as part of a team

We pride ourselves on being a great place to work. Check out our Glassdoor page to see what our employees think about working here.

**What can we do for you?
**We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer