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Bracknell

    First Line Support - Bracknell, United Kingdom - Project People

    Project People background
    Technology / Internet
    Description

    1st Line Technical Support Agent

    Onsite: Bracknell

    Shifts: 4 days on 4 days off/ 12 hour shifts

    Brief Overview of role / project:

    We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

    For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

    A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution.

    Mandatory Skills (Candidate must have all):

    Attention to detail with right first-time attitude.

    A motivated self-starter with a focus on processes.

    Experience working in a customer facing environment.

    Understanding of ITIL processes.

    Basic networking knowledge.


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