Consultation Team Support - London, United Kingdom - Post Office Ltd

Post Office Ltd
Post Office Ltd
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Summary:


Salary:
Starting from £24,617.82 per year plus £4,962.39 London Weighting

Grade:
PO

Reporting Line:
Consultation Manager

Contract Type:
Permanent

Location:
Harrow (5 days per week onsite)

Closing Date: 29th May 2024

What to expect:


Based in Harrow our Consultation team play a key role in our wider transformation programme as they support Postmasters with changes to our Post Offices.

This includes creating information hubs, monitoring feedback and creating marketing material for new propositions and services


You will support the team in the delivery of individual branch changes throughout the consultation process which will include preparing and despatching consultation materials for branches and conducting telephone audits to ensure materials have been received and displayed correctly.

You will ensure all files are accurately stored, collaborate with a range of key stakeholders and ensure our high level business standards are met in relation to branding and response times.


This is an Administration role that will require good attention to detail and time management as you provide a vital support service to the Consultation Team.


What we can do for you:

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation.

Beyond a competitive salary, we offer a comprehensive benefits package that includes:


  • Automatic salary increases after year 1 and year 25 days annual leave that increases with tenure
  • Generous pension contribution
  • Access to Benenden Healthcare
  • Life assurance
  • Income protection after 12 months service
  • Full support from our employee assistance programme and access to our employee benefits platform
  • Everevolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues.

We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth.

Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'.

As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.


What you'll need to succeed:


To be successful in this role, you will need to have a passion for Customer Service and a great telephone manner.


In addition you will possess:

  • A good understanding of the Post Office systems and processes
  • IT literacy ideally with Microsoft packages
  • Experience working within an Administration role
  • Experience working to set deadlines
  • Knowledge of our Consultation process would be a benefit but not essential

About us:

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing.

As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us.

Our journey forward is one of reflection, learning, and positive change.


Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve.

This mission drives us, ensuring that we remain focused on our purpose and strategic intent.

If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you.

Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.

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