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    Immediate Start - Gloucester, Gloucestershire, United Kingdom - Shorterm Group

    Shorterm Group
    Shorterm Group Gloucester, Gloucestershire, United Kingdom

    3 weeks ago

    Shorterm Group background
    Description
    Customer Support Representative


    Salary:
    £30,000pa


    Location:
    Cheltenham


    Working hours:
    Monday - Friday 8:30am - 4:30pm


    Start:

    ASAP
    Contract: 12-month initial contract


    Key Responsibilities:

    • Provide direct support for the integration and performance of new tools, resolving any issues related to EAME customer orders.
    • Act as a central point of contact for initiating Spares Order Management activities across my clients three product divisions.
    • Ensure the quality of master data, including the identification of critical data for process performance, clarification of business rules, conducting audits, and requesting data updates.
    • Manage additional tasks such as manual order management for customers when automated order booking is not possible, and setting up new customer accounts using the company process.
    • Maintain close coordination and support with management and teams, including Key Account Management, to ensure daily priorities are met and explore opportunities for process improvements.
    • Promote the utilisation of various support tools available through our online portal.
    • Provide coverage for Key Account Manager portfolios during their holidays.

    Additional Details:
    The ideal candidate should ideally possess prior experience in roles related to customer services.

    Candidate Skills & Requirements:

    • Proficiency in managing customer relationships.
    • Customer-centric mindset with a strong focus on customer satisfaction.
    • Effective communication skills encompassing verbal, written, and presentation abilities.
    • Demonstrated analytical and problem-solving skills.
    • A flexible approach to support management and accommodate potential customer visits.
    • Preferably, experience with some of the current applications used, including SAP, MS Dynamics, Office, SharePoint, CRM, and similar software #J-18808-Ljbffr
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