Patient Experience Lead - Pembury, United Kingdom - Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust Pembury, United Kingdom

3 weeks ago

Permanent

Description

Job summary

The post holder will support and co-ordinate women's experiences of maternity care in order to influence the development of a safe and high standard of maternity care provision. This will include responsibility for obtaining feedback, analysing public engagement and reporting on feedback with relevant action plans for change.

Main duties of the job

Develop the Patient Experience functions to support the Division in the delivery of the Trust Quality Strategy ambitions including robust reporting of Patient Experience data with thematic reviews

To work with the senior maternity team to assist in the implementation and operationalization of the national and local policy.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly?In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Following your Corporate Induction you will be expected to attend the Trusts 2-week Induction Programme for RNs, NAs, RMs, ODPs and Paramedics. The programme is full-time (please this is problematic)and will involve travel to both Trust sites. The programme includes supernumerary shifts in the clinical area, classroom-based sessions and e-learning.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

Interview Date: 17th May 2024

Person Specification

Qualifications

Essential

Registered Midwife

Has or working towards a post graduate Masters qualification

Competent in the use of computer packages such as Word, PowerPoint and excel software

Desirable

Mentor Course or equivalent

Leadership course

PMA

Knowledge

Essential

Able to work as part of a team or autonomously, referring to line manager when appropriate.

High level of interpersonal skills.

Effective communication skills.

Assertiveness skills.

Methodical and organised approach to work ensuring the ability to work accurately under pressure.

Ability to deal effectively and appropriately with people at all levels from a broad range of disciplines.

Awareness and understanding of key national publications and reports that relate to personalised and safe care

Desirable

Good counselling skills or willing to undertake training.

An understanding and experience of change management.

An understanding of audit and research methodologies.

Involvement in developing guidelines or processes.

Experience

Essential

Registered Midwife with extensive midwifery experience.

Teaching, training and presenting experience.

Able to prioritise workload and have good time management skills.

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