Vip Advisor - Stoke-on-Trent, United Kingdom - Vodafone
Description
VIP Advisor:
Location:
Hybrid - Homebased + 2 days per week onsite at the Stoke Contact Centre
Salary:
Competitive
Hours:
Full time (37.5 hours/weekly - Mon to Sun 8-8)
Be a part of Vodafone UK Contact Centres, where we are aiming to deliver the UK's most engaging digital customer experience.
What will you be doing?
Who are we looking for?
- Excellent listening and communication skills whether written or verbal
- Be able to identify customer's needs and exceed them through the extraordinary level of service
- Motivated, engaging and able to work under pressure whilst maintaining a positive attitude
- Be an advocate of Vodafone, protecting its reputation and follow our Code of Conduct
- Ability to deal with challenging customer scenarios and demonstrate resilience in the face of this challenge
- Have a keen attention to detail, be able to multitask, learn fast and adapt to change
- Confident when communicating with other departments and stakeholders
- Undertake regular learning and development and align with company and FCA requirements
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We're also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies.
We're committed to supporting you throughout every step of your career at Vodafone.Together we can
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ) under Career Support, for guidance.
Post End Date 20th March 2023
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