Client Services Assistant - Edinburgh, United Kingdom - Rettie and Co.

Rettie and Co.

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

KEY DETAILS:

Location:
Edinburgh

Department:
Lettings

Reports to:
Associate Director

Hours of Work:
Tuesday - Thursday (approx. 19 hours

)

Purpose of the role:

The main aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our potential and actual customers.

You will work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and by doing so, achieve a market leading position in our target areas.

You will work collaboratively with your colleagues and support the Portfolio Managers and Portfolio Administrators in building strong relationships with their clients by ensuring that we deliver an exceptional customer experience.

In addition, you will carry out general administrative tasks as required to provide the best possible support service to the department as a whole.

Key responsibilities:

You will be responsible for the following

Providing administrative support, ensuring the efficient operation of the department and office premises including stock management
Greeting clients, suppliers and associated professionals face to face
Providing the highest standard of client care and satisfaction
Ensuring standards are met and a continuous learning approach is adopted
Management of the viewing calendars and appointments
Management of a database of applicants for available properties
Managing keys in and out of the office
Liaising with viewers/coordinators to best manage diaries/viewings

Key competencies:

Administrative Experience
Call Handling
Microsoft Experience

Behavioural competencies:

Customer Focused
Effective Communicator
Multi-Tasking
Effective under pressure

About us:

When you join Rettie & Co. you'll discover the difference you can make. We are a growing and ambitious company, but at our foundations we have a family feel. We care about our people and we want them to prosper. And what's more, we're not like other agents.

There are lots of roles and services that you might not know we offer, from our research team through to our build to rent team, there's a lot more about us than just selling and letting properties.