- Lead a team of Customer Operations staff
- Manage staff recruitment and appraisals with the support of the European Head of Customer Operations
- Provide regular training to customer operations team members
- Manage processing of sales orders/contracts for all TECAN Divisions
- Ensure accurate timely information to key stakeholders in the order management process (such as; Customers, suppliers, service and sales colleagues)
- Ensure transportation associated to orders is booked and followed up
- Manage invoicing process for orders/contracts, ensure this adheres to company standards and timeframes
- Ensure the CO team meets customer requirements for data exchange eg upload invoices to Ariba, Tungsten Network, Multiquote...
- Manage / maintain accurate order backlog
- Training Department: arranging customer training dates, provide quotes, process PO and internal document
- Liaising with Service team to organize delivery as necessary.
- Support Service Team with items such as: spare parts returns, contract maintenance
- Mange local Inventory: e.g. Demo Units, Stock transfers (FSE Parts, Instruments), local and office warehouse
- Manage 3rd Party Suppliers (account creation, order entry, delivery monitoring, etc)
- Ensure local email inbox is attended in a timely manner
- Maintain data accuracy for local customer accounts (existing and newly created)
- Ensure various local reports are updated
- Power User for SAP (Sales Desk) and LSO (Learning Solution)
- Administrative support for CO Team/ other regional offices in Europe when required (Back up during vacation, sick leave)
- Deputy Office Manager
- Supporting various ad hoc requests from Management Team
- Reliable, self-motivated and team driven
- Ability to work under pressure and meet deadlines
- Ability to work efficiently and deliver quality
- Reliable, accurate and possess strong organisational skills
- Good communication and listening skills
- Readiness to learn and grow
- Productive and autonomous worker
- Ability to deal with changing priorities and circumstances
- Take initiative to propose improvements to make Tecan better
- The chance to make it count and to have an inpact on the world of tomorrow
- Working in an international and diverse environment
- The chance to grow your career within the company
- Feel empowered by our strong and unique company culture
- Comprehensive compensation and benefits package
- Wide range of training courses
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Finance Operations Manager
15 hours ago
Project People Theale, United KingdomJob DescriptionFinance Manager (Opex) · Fully Qualified (ACCA| ACA | CIMA) · Theale (3 days per week in office) · You must be eligible to work in the UK without the need for Sponsorship · Exciting Opportunity has become available for our Telco Partner based in Theale\UK. · The Fi ...
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Finance Operations Manager
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Project People Theale, United KingdomFinance Manager (Opex) · Fully Qualified (ACCA| ACA | CIMA) · Theale (3 days per week in office) · You must be eligible to work in the UK without the need for Sponsorship · Exciting Opportunity has become available for our Telco Partner based in Theale\UK. · The Finance Manager r ...
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Finance Operations Manager
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Project People Theale, United KingdomFinance Manager (Opex) · Fully Qualified (ACCA| ACA | CIMA) · Theale (3 days per week in office) · You must be eligible to work in the UK without the need for Sponsorship · Read the overview of this opportunity to understand what skills, including and relevant soft skills and sof ...
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Financial & Operations Manager
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Finance Operations Manager
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Uki Bid Administrator
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Helpdesk Administrator
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Recruitment Solutions Theale, United KingdomOur client in Theale are looking for a Helpdesk Admin to join their team on a temp contract. To be the point of contact for a team of engineers and cleaners, and to liaise with our third-party suppliers be the point of contact between them and sites (including booking them in and ...
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Site Acquisition Specialist
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Acquisition Specialist
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Head of Operations
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Cleaning Operative Care Equipment
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Decon Cleaners
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NRS Healthcare Theale, United Kingdom**Position**: Decontamination / Cleaning Operative · **Location**:Theale · **Salary**:£10.42 per hour · **Hours**:Full time 42.5 hrs per week, shift pattern 6am - 2pm or 2pm - 10pm. · NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete ...
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Bid Manager
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Business Support Administrator
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BEMS Ltd Theale, United Kingdom**Part Time - Required Mon - Wednesday 8:30 - 4:30** · The administration of all BEMS Business Support activities for the Projects and Service Departments to ensure excellent customer service and profitability · This will involve working across the board with our management team, ...
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Finance Manager
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CMA Recruitment Group Theale, United KingdomCMA Recruitment Group are currently recruiting for a Finance Manager to join our Theale based client, a leader in their field with global operations and an enviable brand.The Finance Manager will be an integral part of the Finance team, reporting to theFinancial Controller with r ...
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Customer Service Case Manger Contract
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Recycling Operative
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Laboratory Production Operative
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Prestige Appointments Theale, United Kingdom_We set science in motion to create a better world and have done so for over 100 years._ · Through our diverse and passionate global workforce of 14,000+ professionals - we've become a trusted provider of mission-critical products and services to customers in the biopharma, healt ...
Customer Operations Manager UK - Theale, United Kingdom - Tecan
1 week ago
Description
What you will do
/ Responsibilities will include :Your key tasks and activities will include:
Team:
Process:
Service:
Administration:
What you bring along:
What makes working at Tecan unique
Join Tecan, a great place to work Read about our recent certification from Great Place to Work .
We're looking forward to receiving your application online. Please submit your CV and covering letter to Debbi Cook, HR and Office Manager at Tecan UK Ltd, Theale Court, 11-13 High Street, Theale, Reading, RG7 5AH, UK.
Our purpose
At Tecan we are driven to improve people's lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.
Stay unique and make it count
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.
