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Sandbach

    Service Desk Manager - Sandbach, United Kingdom - In Technology Group Limited

    In Technology Group Limited
    In Technology Group Limited Sandbach, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Job Title: Service Desk Manager
    Location: Northwich
    Salary: up to £40,000

    Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team.

    The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity.

    Benefits:

    • Company van provided
    • Fuel card / mileage covered
    • Free parking on site
    • 28 days annual leave
    • Collaborative team environment

    Technical Skills Required:

    • MCP Qualified or equivalent MS Certs (desired)
    • Previous experience working within a small to medium end user environment
    • To communicate well to all levels within the company
    • Ability to write reports, documentation to a professional standard
    • Networking - Routing, switches, firewalls
    • WAN, LAN, DNS, DHCP, TCP/IP
    • MS stack, Active Directory and 365 services, Azure
    • VMware / Hyper-V - Creating VMs, installed etc

    Responsibilities:

    • Manage a busy, fast paced helpdesk in an MSP environment
    • Responsible for in-house training with assistance from senior members
    • To ensure the helpdesk and 24/7 lines are always covered
    • Employee yearly appraisals
    • Hiring of new staff
    • Assist client account managers with reviews
    • Ensure SLA's / KPI's are being adhered too
    • Be responsible for all technical support staff, targets, disciplines and recruitment

    Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary

    If the above skills match your current profile and you are interested in the position, please apply for immediate consideration

    Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager

    In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.


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