Customer Service Advisor - Bedford, United Kingdom - Copart UK Limited

Copart UK Limited Bedford, United Kingdom

Found in: Talent UK C2 - 2 days ago

Full time

Description

Due to our growth, we are currently looking to hire a Customer Service Advisor, to work from our office in Bedford.

Our Customer Support Centre (CSC) are an integral part to Copart's Customer Excellence Centre and play a major role in driving forward our Operational Excellence, by identifying, promoting and delivering continuous improvement.

Our services include vehicle collection instructions and handling personal data, processing keys and documents, finance and private plate management. Finally, we have a Vehicle Offences team primarily responsible for appealing fines/penalties received for vehicles that have been through the auction. Alongside processing all of this information, we take on average 3,000 calls a week.

You will be responsible for all data entry and administrative work, maintaining and updating the online systems, handling incoming and outgoing calls and building rapport with key stakeholders and customers, to name just a few.

What we need from you...

An excellent Customer Service focussed attitude
A professional Telephone Manner
Great attention to detail
Microsoft Office skills
Strong communication skills
The ability to multi-task and priorities workload

What we offer you in return...

Monday to Friday working
23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to you
A further paid day to volunteer for a charity of your choice
Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
Contributory workplace pension plan
Life Assurance cover
The ability to purchase shares in a successful global company at a discounted rate
An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home

To apply, please click 'Apply', which will prompt you to create an account. You will then be able to attach your CV and complete your application.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.

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