Service Advisor - Norwich, United Kingdom - Motorvogue

Motorvogue

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref: 0004/03:

Location Norwich
Working Hours Full time including Saturdays
Benefits
Salary £26,000 (£35,000 OTE)
Closing Date 28/02/2023
Service Advisor (Norwich):

Motorvogue are looking to recruit an experienced Service Advisor at our Norwich branch.

We offer:

Full manufacturerbacked training program
Fantastic opportunities for career progression.
Commission and bonus structure.
Competitive salary of £26,000 (OTE £35,000).

As a Service Advisor, your Key Objectives will include:

Maximising service profitability through the use of professional sales techniques
Sell additional products, services and repair works in a professional manner
Ensure customer awareness of all products and services available
Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
Maintain effective liaison with sales, parts and workshop teams
Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.

You will ensure the highest level of customer care and satisfaction at all times:

Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
Proactively contact customers to update them on progress of work
Notify customers promptly of completion of work
Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will maintain excellent standards of departmental administration:

Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
Accurately maintain departmental systems
Ensure compliance to all health and safety / environmental / company policies
Undertake other tasks and responsibilities as requested by the frontofhouse Service Manager

Skills and Experience Required
Previous experience in the Automotive Industry is essential. Knowledge of Keyloop Management system would be a distinct advantage.

About Us

Motorvogue are a forward-thinking company working with 12 brands across 5 locations: Fiat, Abarth, Alfa Romeo, Jeep, Fiat Professional, Renault, Dacia, SEAT, CUPRA, Citroen, DS and Hyundai.

We are proud to embrace our equal opportunities policy and welcome applicants of all backgrounds, sexual orientation and gender to apply.