- * Manage a team of employees, both Service and Parts, ensuring excellent customer service is given (training, development, recruitment and appraisals)
- Ensure the health and safety of all employees and customers is met and all regulations respected
- Complete on a daily/weekly/monthly basis; records, reports and documents as required
- Assess staff levels and capability in order to ensure recruitment and retention is aligned with future requirements
- Sell Parts & Labour and optimize utilization and efficiency to achieve targets for after sales absorption
- Understand the field operation of all machines and be able to instruct the customer/operator in the safe and efficient use. Handle customer enquiries and resolve disputes in an effective, professional and timely manner.
- * Strong leadership and people management skills
- A good understanding of MS Office products, with knowledge of Microsoft Dynamics 365 DMS
- Excellent time-management
- Strong communication and organizational abilities
- Being conversant with the maintenance and service requirements of all machines, and instructing customers/operators on these requirements
- Effective marketing and sales skills.
- Excellent salary, £50,000 per year, with regular a 20% bonus and appraisal reviews to reward performance.
- Excellent pension scheme paying well over the industry average.
- Life assurance.
- Industry leading sickness absence pay.
- Ongoing training as requested or required.
- The security of working for a leading global agricultural manufacturer.
- Regular overtime on all hours over 37.5 per week to ensure your earnings are substantially over your base salary (salary quoted is inclusive of average overtime amounts).
- A wide range of benefits including Company vehicle, increasing annual leave, pension contributions, eye tests, cycle to work scheme and EE Perks scheme.
- The rewards of working for a family owned, private Company where we value all of our staff as key players in our business.
Service Manager - East Dereham, United Kingdom - Coulter Elite Resourcing
Description
Service ManagerDereham, Norfolk
£50,000 base salary + 20% annual bonus
Are you a passionate Service Manager, looking for an exciting new role?
Coulter Elite Resourcing are currently looking for a Service Manager to work with one of their well-established and very successful clients based in Norfolk working as part of their Management team.
Service Manager:
Person specification:
Benefits Include:
If this Service Manager position sounds like you, then please forward your CV to Monika at Coulter Elite Resourcing.
Coulter Elite Resourcing is an independent recruitment consultancy with a head office in Peterborough, Cambridgeshire supplying permanent, temporary and contract personnel from office junior through to the highest levels of management both locally and nationally.