Expediting Support Role - Kingswinford, United Kingdom - Beck Prosper Ltd
Description
**Job Description- Expediting Support**
Reports To: - Expediting Supervisor
Job Function/Purpose:
- Support expediting activities and provide administrative support to operations
Principal Responsibilities:
- Communicate with customers to ensure order progress is transparent.
- Create and update specific client outstanding order reports on a weekly basis, as standard. Also reacting to production issues on a day-to-day basis.
- Advise any potential late deliveries to Sales Team and Customers and assist in finding a resolution with the production team and/or subcontractors.
- Actively pursue the production team to ensure we meet our OTD commitments.
- Actively pursue our subcontractors to ensure we receive the best service and agreed delivery targets are met or improved if required.
- To fulfil training programs deemed necessary to allow the efficient performance of duties and assist in your personal development.
- Provide administrative support to both expediting and the operational business.
- Any other duties as required, commensurate with job description
Key Measures:
- To maintain and improve customer OTD.
- Liaise with customers to ensure delivery targets are clearly advised and maintained.
- Update customer reports and systems with delivery information.
- Ensure production team and external subcontractors maintain strong OTD performance and any potential issues are highlighted.
Cooper Turner Beck promote a diverse workforce which embraces all social identities equally. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity_
Job Types:
Permanent, Full-time
Salary:
£5.28-£10.42 per hour
Benefits:
- Free parking
- Life insurance
- Onsite parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Experience:
- customer service: 2 years (required)
Work Location:
In person
Reference ID:
EXPSUPP/31/10/23
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