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    Receptionist/Hospitality Associate - United Kingdom - Williams Lea

    Williams Lea
    Williams Lea United Kingdom

    3 weeks ago

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    Description

    This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.

    Receptionist/Hospitality Associate page is loaded

    Receptionist/Hospitality Associate

    Apply locations New York, NY time type Full time posted on Posted 2 Days Ago job requisition id R

    Williams Lea is hiring for a Receptionist/Hospitality Associate for our New York City office to work Monday to Friday 8:30am to 5:30 pm

    Pay: $25.00/hour

    Benefits:

    • Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
    • 401k Retirement Savings Plan Including Employer Match
    • Paid Time Off (PTO)
    • Life Insurance
    • Paid Parental Leave
    • Short-term & Long-term Disability
    • Healthcare & Dependent Care Flexible Spending Accounts
    • Domestic Partner Coverage
    • Commuter Benefits
    • Legal Assistance
    • Employee Assistance Program (EAP)
    • Additional Employee Perks and Discounts

    The Senior Receptionist is responsible for the reception desk, greeting visitors and administrative or general office support.

    Job duties

    • (* denotes an "essential function")
    • *Perform work in reception according to established procedures
    • *Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner
    • *Welcome clients and visitors to the office with warmth and professionalism
    • *Notify employees of visitor arrival and answer questions
    • *Guide clients and visitors with appropriate instructions and hospitality for their needs
    • *Provide high level, front of house services to clients and visitors
    • *Utilize appropriate logs and/or tracking software for all assigned work
    • *Meet contracted deadlines for accepting, completing, and delivering work assignments
    • *Communicate with peers, supervisor or client on job or deadline issues
    • Help foster a proactive environment of continuous service enhancement and relationship building with the client
    • Handle sensitive and/or confidential documents and information
    • Performs Quality Assurance on own, and work of others, if required
    • May train more junior staff members
    • Assist office services or other peer teams with workload, as needed
    • Complete other administrative tasks as assigned by management
    • Troubleshoot basic office equipment problems
    • Adhere to Williams Lea policies in addition to client site policies
    • Use equipment and supplies in a cost-efficient manner

    Job qualifications

    • Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
    • Minimum 3 years' experience preferably in a legal, banking or large corporate environment
    • Reception, switchboard or administrative assistant experience preferred
    • Ability and willingness to learn in the client's business and employees to handle calls and greet visitors more efficiently
    • Proven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experience
    • Intermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools
    • Familiar with general office procedures to meet and maintain client satisfaction
    • Ability to work in a fast-paced, team environment, working both independently and collaboratively
    • Ability to prioritize work, balance projects and meet deadlines in a timely manner
    • Strong attention to detail with good organizational skills and emphasis on accuracy and quality
    • Ability to handle sensitive and/or confidential documents and information
    • Ability to make independent decisions that conform to business needs and policy
    • Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
    • Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
    • Must be self-motivated with positive can-do attitude
    • Must be able to interact effectively with multi-functional and diverse backgrounds

    Statement of other duties

    • This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

    Working conditions

    • Position operates at sites with maximum of 24/7 operations.Individual shift requirements will vary by site
    • Ability to work overtime as needed
    • Work is performed in a professional work environment
    • Professional attire required
    • Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies
    • Must be able to work sitting down all or most of the time

    Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

    Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

    We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

    It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

    Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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