Administration Assistant - Newmarket, United Kingdom - West Suffolk NHS Foundation Trust

West Suffolk NHS Foundation Trust
West Suffolk NHS Foundation Trust
Verified Company
Newmarket, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Please see the full job description fore more detail in supporting information Job summary: Undertake administrative duties relevant to the management of patients attending procedures in the Radiology Department, in an efficient and professional manner.

To answer queries, and advise patients with regard to preparation for diagnostic imaging examinations Using ongoing knowledge of examination procedures and contra-indications to generate appointment slots and/or make appointments.


Receives patients into the department and provide any physical help needed by patients with regard to changing for examinations, moving around the department, and before, during and after examinations Job responsibilities: 1.


Communication:
1.1 Regular daily communication with patients and relatives, both in person and by telephone.


1.6 Promptly report to the administrative team lead or superintendent radiographer any problems which the post holder cannot immediately rectify 2.


Planning and organisational Skills: 2.1 Organise own workload in relation to the task rota 2.2 Is aware of departmental workload and assists as necessary 3.

Leadership and management: 3.1 Demonstrate activities and procedures to new staff 4.

Information Resources: 4.1 Using departmental rotas and protocols, produce appointment slots for procedures 4.2 Operate computer terminals for inputing and accessing information as necessary, including the hospital eCare and ICE system and the radiology CRIS system.

4.3 Receive patients into the department and check all necessary details. 4.4 Register patients as necessary. 4.5 Record all relevant data/details to enable the examination to proceed. 4.6 Produce any documentation required for examination to proceed.

4.11 As required, carry out all other necessary administrative tasks such as filing, printing of reports.

4.12 Demonstrate a clear understanding of the data flows within departmental computer and paper-based systems in order to enter and retrieve information, and make corrections as necessary 4.13 Able to interrogate the various systems and analyse the information obtained.

4.14 Demonstrate a reasonable knowledge of procedures undertaken within the department in order to advise and reassure patients making enquiries regarding waiting times or preparation for examinations.

5.


Research & Development: 5.1 Participate in departmental/Trust audits as required e.g. timing audit; patient satisfaction survey 5.2 Undertake surveys or audits as required for own work e.g. staff surveys 5.3 To participate in mandatory training, and ensure learning is applied to the workplace. 5.4 To participate in formal appraisal programme.


5.5 Attend suitable seminars and courses as part of personal development and to further the service provision of the department 6.

Professional: 6.1 Behave courteously and professionally at all times 6.2 Adhere to Trust policies on infection control.
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